In-product Communications Associate

**Company Description**:

- Work smart, have fun and make an impact_

**Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

EcoVadis is the world leader in Sustainability Ratings. With 1,200 enterprise customers, 120,000 rated customers and 1.7M+ screened companies for risk, we are on a mission to guide all companies towards a sustainable world. EcoVadis Product and Solutions team, led by our Chief Solutions Officer, is responsible for overseeing the product strategy and prioritization, solution roadmap, and cross-company coordination to drive commercial success of all of our Solutions.

Within the Product and Solutions department, the Customer Experience team is responsible to make every Customer matter by providing a best in class experience to all of our users, leveraging In-product communications to enhance their end to end experience across all of our Solutions.

To further expand the Customer Experience impact, we are looking for a diligent in-product Communications Associate, reporting to the Customer Experience Program Manager. The In-product Communications Associate will employ their technical skills and experience to support the company-wide in-product Customer Communications implementation needs.

As In-product Communications Associate, you will ensure that the request process for in-product communications is continuously delivered across multiple Customer Facing Communications tools & systems. This role will also make certain that all requests are handled, tracked, monitored and answered to the set expectations. Finally, the In-product Communications Associate will verify that all requests comply with our internal guidelines and qualitative expectations, together with seizing every opportunity to identify & propose any new process improvement opportunity, allowing us to continuously deliver a best-in-class end-to-end Customer Experience.
- Own the full cycle operational implementation and maintenance of In-Product Customer facing Communications
- Create, configure and implement in-product guides using our internal tool
- Support organizational requests to deploy in-product Customer Communications
- Create & update In-product Communication assets _(Surveys, Guides, tooltips, walkthroughs, banners, Landing Pages)_, ensuring our design guidelines are followed
- Configure the placement and triggering of the Communications assets
- Document all requests, interactions and implementations- Report and analyze results of campaigns
- Delivery process management and continuous improvement
- Accountable for following the agreed delivery process
- Ensure that the Process SLAs (Service Level Agreement) are met
- Identify, test and bring forward delivery Process improvement opportunities

**Qualifications**
- Bachelor degree in Information Technology or any related field
- Previous experience working with a marketing automation product (Selligent)
- Previous experience working with a digital adoption tool (Pendo)
- Understanding of customer segmentation
- Understanding of customer facing design guidelines and strategies
- Have an understanding of web and app analytics
- Proven ability to collaborate with cross-functional teams (designers, developers, product managers)
- Outstanding attention to details and problem solving skills
- Ability to recognize patterns and draw actionable insights in data analysis
- Full proficiency in English - ability to communicate technical & strategic concepts effectively and professionally.

**Additional Information**
Additional Information

**Targeted starting date : ASAP**

**Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.**

We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones In return for your expertise and energy, we offer:
**Working organization benefits**:

- Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you were hired in
- Casual and very friendly work environment Hybrid work organization (from the office or from home)
- Flexible working hours
- Home office allowance program IT equipment allowance
- Working from anywhere policy (3 months per year)
- Opportunity to work in a truly international atmosphere

**Compensation benefits**:

- Base salary + variable compensation plan
- Meals an