Billing & Invoice Coordinator

WHO WE ARE:
Plug and Play is a global innovation platform. Headquartered in Silicon Valley, we have built accelerator programs, corporate innovation services, and an in-house VC to make technological advancement progress faster than ever before. Since our inception in 2006, our programs have expanded worldwide to include a presence in over 40 locations giving startups the necessary resources to succeed and expand into new markets. With over 30,000 startups, 1,200 investments, and 500 official corporate partners, we have created the ultimate startup ecosystem in many industries. Companies in our community have raised over $9 billion in funding, with successful portfolio exits including Honey, Dropbox, Lending Club, and PayPal.

HOW YOU’LL MAKE A DIFFERENCE:
As part of a global transformation initiative to centralize client billing operations, we are hiring a **Billing & Invoice Coordinator** to join our newly established **Sales Back Office team**. This role is critical to ensuring seamless execution of billing and collection activities for our global client base, supporting the transition from a decentralized to a centralized operational model.

KEY RESPONSIBILITIES:

- Execute billing processes with accuracy and timeliness, ensuring compliance with internal policies and client contractual agreements.
- Monitor accounts receivable and proactively follow up on outstanding invoices in coordination with relevant teams.
- Handle client inquiries related to invoices, payment status, and documentation in a professional and service-oriented manner.
- Maintain accurate and up-to-date billing records and support audit or reporting activities when required.
- Coordinate with Sales and Finance teams to resolve discrepancies, disputes, or data inconsistencies.
- Contribute to process standardization and continuous improvement efforts within the Sales Back Office function.
- Ensure adherence to internal SLAs and compliance standards.

WHAT WE’RE LOOKING FOR:

- Minimum of **2 years of experience** in a similar administrative or back-office role, ideally in a professional services or multinational company.
- **Familiarity with billing, invoicing, and accounts receivable workflows**.
- High level of attention to detail and ability to work with numerical and financial data.
- Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
- **Fluent in spoken and written English** (C1 or above).
- Proficiency with system ERP, CRM, and office productivity tools such as SAP, Microsoft Business Central, Salesforce, Excel, and accounting systems.

Desirable Assets
- **Arabic-speakers** highly valued; additional languages (e.g., French, Spanish, German) are considered a strong plus.
- Previous experience interacting with clients in a support or administrative capacity.
- Exposure to international environments and working with distributed teams.

**WHAT WE OFFER**
- Opportunity to be part of a new global team supporting strategic transformation.
- A collaborative, multicultural environment with career development prospects.
- Access to best-in-class systems, tools, and professional practices.
- A role that combines operational excellence with client-facing service impact.