Director of Product Management, UX Platform

Req ID- FY23|R&D|#4767- Location(s)- Barcelona, Spain; Madrid, Spain; Málaga, Spain; Oviedo, Spain; Santander, Spain; Sevilla, Spain; Valencia, Spain; Zaragoza, Spain;- Work arrangement(s)- Fully Remote (works exclusively from home), Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunity- New Relic is looking for an experienced leader with solid product management experience to lead and strengthen a team to deliver platform-wide capabilities. This person will drive product discovery, execution, and for UX platform teams including: New Relic's Design System, New Relic One platform, and all mapping & topology capabilities.As the perfect addition to the team, you are technically savvy; yet you also have a great product design sense. You know how to facilitate and make hard decisions about the tradeoffs between time-to-market and reuse and between consistency and differentiation; you can empathize deeply with product teams while maintaining a focused UX platform roadmap. You’ve got a track record delivering software in a sophisticated, multi-team agile environment and can build relationships and working agreements between diverse technical and product management teams.-
At New Relic, you will be a core leader in the team responsible for driving the vision and execution of platform capabilities that both internal teams will and customers will use to build products and capabilities on top of New Relic. You will work hand to hand with Design and Engineering to deliver a breakthrough platform, that supports the growth of the business.- What you'll do- Lead a team of product managers responsible for the strategy and delivery of UX platform capabilities. Informed by customer and market insights, and internal initiatives/assets, being passionate about data and outcomes as opposed to opinions and outputs.
- Mentor and grow a small group of product managers while creating an environment for your team, and all the teams they work with, to be successful. Leading the team towards qualitative interactions, and delightful experiences.
- Work with your team, in collaboration with Engineering, to define a detailed, a product roadmap based on the product strategy; adjust the roadmap as needed based on metrics, market forces, and changes in execution resources.
- Lead the business during the full product lifecycle - from discovery, product definition, product development, and delivery plans, to end of life - collaborating with other teams, including Engineering, UX, QA, Ops, and Support.
- Communicate a clear set of business priorities and customer imperatives at all times and actively work with the leaders across the company to drive key trade-off decisions.
- Establish business metrics and key customer/market research questions and work with research (or build your own process) to gather key customer insights to inform optimization or new product development. Maintain an active view of key competitors and their anticipated next moves. Deeply engage other parts of the company in this process.
- Coach your team on meticulously thinking through every aspect of the overall customer experience, putting user's needs first in the definition of requirements. Continuously seek improvements to the customer experience working with the UX and Engineering team to better drive the business and/or KPIs.
- Serve as key spokesperson for the business, delivering clear, compelling communications up and across New Relic and outside the company to position your product for success and garner any support required to successfully execute the business. Actively support ongoing marketing activities in partnership with Product Marketing and the Sales team.
- This role requires- Several years of experience in software product management
- Experience with design systems and UX platforms
- Deep empathy for Engineering, devOps, and developer personas
- Experience working in medium-to-large software companies
- Experience working on or managing enterprise/business-to-business products
- Experience briefing and influencing external partners such as customers, prospects, analysts, or press
- Strong interpersonal and communication skills, including the ability to lead via influence, patience, and determination
- Excellent analytical/problem-solving skills, including data analysis
- Background in SaaS and cloud-based software
- Participation in all stages of the software development lifecycle

Please note that this position is not eligible for visa sponsorship.We believe in empowering all Relics to achieve professional and business success through a workforce model called _Flex First. Flex First_ allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Read more about _Flex First_._
New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work