Director of Product Management

Our client is an innovator and leader in global wholesale voice and Enterprise Messaging solutions. Their solutions enable operators to scale Voice, Messaging, RCS, OTT, and Telco Cloud services while reducing opex through end-to-end automation. The company empowers operators to keep pace with industry evolution and enterprise demands through dynamic and automated price list management, rating, least cost routing (LCR), billing, and settlement processes. Operators also capitalize on our client solutions to combat telecom fraud using world-class risk and event identification powered by Artificial Intelligence.

Collaboration and Innovation are at the company’s core. Their success is built on diverse strengths across different teams, functions, and geographies summarized in their company values:

- ** Open collaboration**
- ** Driving innovation**
- ** Customer commitment**
- ** Growth mindset**
- ** Deliver results**

**A Day in the Life of a Director of Product Management**:
As a product director, you will be an integral part of their product team leading planning, executing, and delivering successful product updates, features, and new add-on modules. You will take responsibility for driving the next phase of the company product evolution.

**So, how are they going to keep you busy?**:

- Gathering market intelligence and competitive research. What problems do customers need to solve and what drives value for them?
- Inserting yourself into industry groups as a thought leader.
- Making it clear to the customers that the company’s solution platform is the clear choice for evolving their wholesale and enterprise offerings.
- Leading a team to create and develop compelling content and sales enablement collateral, including battle cards, demos, presentations, training, and one-pagers.
- Educating sales and customer-facing teams with market challenges, trends, and how our client empowers operators to address each one of them.
- Leading product marketing in internal and external communication, building the required communication channels: newsletters, webinars, customer forums, etc.
- Engaging with customers by joining meetings to hear ‘firsthand’ what they expect from the company.

**What will make you eligible for this role?**:

- Bachelor's or Master’s in Engineering.
- A business degree is a plus.
- 8+ years of professional experience in product management.
- Experience in the wholesale and/or enterprise messaging space (SMS A2P, RCS/RBM).
- Willingness to travel extensively, engage, learn, and leverage your past to intelligently evolve the future.

**Experience that will be an advantage**:

- Telecom experience including rating, billing, fraud management, roaming, clearing, virtual number management, and CPaaS.

**What will make you the best fit for this role?**:

- Excellent collaborator, capable of leveraging playbook guidelines for execution while driving creative solutions and innovations.
- Creating the vision for the company’s products and driving product strategy and initiatives to support the business's overall goals.
- Leading and coaching others to produce optimal teams, performing at a high level of efficiency and quality.
- Working with the R&D team to plan and deliver product releases on time with risk mitigation and reporting on key metrics.
- Regular executive-level reporting on productivity metrics, quality metrics, and improvement plans to address challenges.
- Periodic organizational reviews, with associated improvement plans.
- Ensuring individual performance assessments are undertaken regularly, with associated improvement plans.
- Conducting market research on industry trends & drivers, customer needs, and competition.
- Establishing and maintaining the product roadmap and working with customers to commercialize & prioritize.
- Developing and maintaining the price book.
- Providing sales (RFPs, proposals, QBRs) and marketing (content/campaign development) support.
- Providing quarterly analysis of ongoing product performance (trend, quality, etc.).

**Limitation and Disclaimer**:
The aforementioned job description provides an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.

In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.

Please ignore the salary stated as it is flexible.

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