Empleos actuales relacionados con Reservations Supervisor - Madrid - Conservatorium Hotel
-
EMEA & APAC Reservations Supervisor
hace 5 horas
Madrid, España Aqua Expeditions A tiempo completoWe’re hiring: EMEA & APAC Reservations Supervisor, Based in Madrid. At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from...
-
Service Supervisor with English
hace 5 horas
Madrid, España Aqua Expeditions A tiempo completoEMEA & APAC Reservations Supervisor, Based in Madrid. At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around immersive culture and wildlife excursions unique to each location, award-winning...
-
Restaurant Supervisor
hace 2 días
Madrid, Madrid, España Mandarin Oriental A tiempo completoMandarin Oriental Ritz, Madridis seeking a dedicatedF&B Supervisorto join our El Jardín del Ritz outlet and lead front-of-house service excellence.Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are...
-
Airport Services Duty Supervisor
hace 7 días
Madrid, Madrid, España Qatar Airways A tiempo completoJob titleAirport Services Duty Supervisor - MadridRef #228705LocationSpain - MadridJob familyCargo & Airport OperationsClosing date: 28-Nov-2025DescriptionWe are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Madrid, Spain as an Airport Services Duty Supervisor.Job PurposeSupervise and control flight-handling...
-
Airport Services Duty Supervisor
hace 7 días
Madrid, Madrid, España Qatar Airways A tiempo completoWe are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Madrid, Spain as an Airport Services Duty Supervisor.Job PurposeSupervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer...
-
Keyholder / Supervisor (M/F) - Madrid
hace 2 semanas
Madrid, España Sézane A tiempo completoMore than ten years ago, I dared to imagine the first French fashion brand born online... it was called Les Composantes, now it's called Sezane. My priorities have always remained the same: to innovate and place people, creativity, quality, and service at the heart of everything. To co-build the future, we are now looking for creative, structured, and...
-
Supervisor de Procesos
hace 2 días
Madrid, España Europcar A tiempo completoJob DescriptionJoin Our Team as a Station Fleet Manager Lead Manage and Optimize Fleet Operations!Are you an experienced leader with a passion for managing fleet operations? We are looking for a highly skilled Station Fleet Manager to oversee both the strategic and day-to-day management of our fleet, ensuring efficient operations, timely maintenance, and...
-
Airport Services Duty Supervisor
hace 1 semana
Madrid, España Qatar Airways A tiempo completoWe are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Madrid, Spain as an Airport Services Duty Supervisor.Job PurposeSupervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer...
-
Branch Operations Supervisor
hace 2 días
Madrid, España Indie Campers A tiempo completo**ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform,...
-
Hotel Reservation Coordinator
hace 2 días
Madrid, España Kuoni Tumlare A tiempo completo**About Kuoni Tumlare** At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours,...
Reservations Supervisor
hace 2 semanas
Reservations Supervisor
- JR-03470
- Rooms
- Full time
- Permanent
- Mandarin Oriental Ritz, Madrid
**Mandarin Oriental Ritz, Madrid** is seeking a proactive and detail-oriented **Reservations Supervisor** to lead our Reservations team.
Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.
Mandarin Oriental is renowned worldwide for operating some of the most luxurious hotels, resorts and residences. With a strong development pipeline and recognition for creating coveted properties, the Group offers legendary service rooted in Asian heritage while defining the pinnacle of luxury.
Boasting a stunning restoration that celebrates César Ritz’s pioneering spirit, our iconic Mandarin Oriental Ritz, Madrid is poised to become the city’s most luxurious hotel. With a prestigious central location, celebrated dining and unrivalled wellness facilities, we set the standard for luxury.
**About The Role**
As Reservations Supervisor at Mandarin Oriental Ritz, Madrid, you will lead the day-to-day operations of the reservations team to ensure all bookings are managed with accuracy, efficiency and the highest standards of luxury service. You will oversee room inventory and rate management, support revenue optimisation through effective upselling, manage VIP bookings and travel partner relations, and deputise for the Reservations/Revenue Manager when required.
**Key Responsibilities**
- Ensure accurate data entry and maintenance in the PMS/HMS (market segmentation, rate integrity, PCI and booking policy compliance).
- Oversee VIP bookings and special requests, coordinating with Front Office to guarantee seamless arrivals and departures.
- Support revenue optimisation: maintain knowledge of room types/rates/packages, perform upselling and assist with rate loading and availability updates.
- Process and monitor travel agent bookings, vouchers and credit requests; ensure accurate documentation and reporting.
- Lead and develop the reservations team: represent Reservations at hotel meetings, identify training needs, deputise for the Reservations/Revenue Manager and drive process improvements.
**What We Expect From You**
- Bachelor’s degree or equivalent is desirable.
- Minimum 1 year of relevant experience in a 5-star environment as a Front Office Supervisor or Reservations Agent; supervisory experience is an advantage.
- Strong verbal and written communication skills with professional presentation and excellent administrative ability.
- Quality-driven, highly organised and detail-oriented with strong problem-solving skills.
- Approachable team player with a collaborative mindset.
- Fluent in Spanish and English (verbal and written); additional languages are an advantage.
- Experience with Infor HMS and SynXis is advantageous.
**Our Commitment To You**
- **Learning & Development**: Tailored programmes to support your career progression.
- **MOstay**: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- **Health & Wellness**: Benefits and wellbeing programmes to support work-life balance.
- Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.
We’re Fans. Are you?
