Deputy Boutique Manager

**Position**:
**Job Profile**:Deputy Boutique Manager

**Location**:TAG Heuer - Las Rozas Village

**Address**:Calle Juan Ramón Jiménez, 3, 28232 Las Rozas, Madrid, España

**At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.**

We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.

LVMH offer and support a variety of Employee Resource Groups including but not limited to**:EllesVMH and**LVMHPride**. We promote and encourage building a community within your workplace, and with that a safe space for all.

**Job responsibilities**:
**MAIN MISSIONS**

**A TAG HEUER BOUTIQUE ASSISTANT MANAGER IS**

**A PERFORMANCE-DRIVEN SALES EXPERT**
- Plays an **active role on the sales floor**, increasing boutique sales and achieving the objectives.
- **Analyzes**the store’s **retail performance KPIs**(traffic, conversion, sales in volume and value, ASP, mix of sales ), identifies **business opportunities**and establishes **360° action plans**to tackle them.
- Stays **updated**on the **watch industry**and **local market competitive environment**.

** A TEAM LEADER**
- Supports the boutique manager setting **individual**and **collective objectives**, **following**the **performance**, and **realizing reviews**of the team members.
- **Shadows**and **supports**the team members on the floor, **provides immediate feedback**, **develops them**in their **current roles**.
- Ensures team’s **motivation**and **cohesion**while promoting a **positive, inclusive**and **supportive work environment**.
- Support the process to **Identifies**and **hires**new team members.

** A TAG HEUER AMBASSADOR**
- Ensures an **outstanding service**is offered to all visitors in store.
- **Embodies**the **Tag Heuer’s brand values**and **acts**as a **passionate Brand Ambassador**in and outside the boutique, especially at events.
- **Ensures**that **grooming**, **attitudes**, and **Visual Merchandising**meet **luxury standards**and **internal guidelines.**:

- **Proactively networks**and **connects**with **local people of influence.**

** A CLIENT DEVELOPMENT SPECIALIST**
- Leads the team to **develop long-term relationships**with clients.
- Supports the boutique manager **setting**and **following collective**and **individual clienteling objectives**(number of outreaches, appointments, sales from appointments ).
- **Ensures**qualitative **client data collection**and **leverages**the **data**to address clients in a personally relevant way, capitalizing on all opportunities to grow the business.
- Support the **planification of events**in line with brand strategy and guidelines, **coordination of all stakeholders**and **assessment**ofthe **ROI**.

** AN OPERATIONS EXCELLENCE SUPERVISOR**
- Oversees the **boutique operational processes**, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc.
- Ensures **compliance**with **internal control policy**.
- Supervises the **store expenses**and **maintenance**.

**Profile**:
**PROFILE REQUIRED**
- Management experience in a luxury retail environment
- **Creative business driver**, **results**:

- **oriented**:

- Excellent **interpersonal**, **communication**and **presentation skills**:

- Inspirational **leader**, able to **coach**and **develop**a **high-performing team**:

- **Client-centric mindset**, focused on recruiting new clients and growing the active client base
- **Agile manager**, able to **multi-task**in a **fast-paced environment**and **work in various roles**depending on business needs

**LANGUAGES**
- Native or fluent in Spanish
- Fluent in English

**_TAG Heuer _**
**MAISON***:

- 1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura exte