Information Systems Officer

Org. Setting and Reporting
- The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political missions, Agencies, Funds and Programmes of the UN system worldwide. This position is located in the United Nations Global Service Centre (UNGSC)/United Nations Information and Communication Technology Facility (UNICTF) in Valencia (Spain) within the Office of the Chief, Service for Geospatial Information and Telecommunications Technologies (SGITT). The incumbent will report to the Chief, Technology Development, Design and Planning Section (TDDPS).
- Responsibilities
- Within delegated authority, the Information Systems Officer will be responsible for the following duties: - Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, participates as a member of a development team with responsibility for major components of the more complex systems. - Develops detailed system and other functional specifications and user documentation for major systems. - Synchronizes and integrates the planning and operation of sensors, assets, and processing, exploitation, and dissemination systems in direct support of current and future operations for enhanced situational awareness and better decision-making in field missions. - Provides expert advice on complex systems analysis and design, particularly those related to sensors to enhance situational awareness and inform decision-making; identifies the need for new systems (or modifications to existing systems) or respond to requests from users; develops plans for feasibility assessment, requirements specification, design, development and implementation, including project plans, schedules, time and cost estimates, metrics and performance measures. Maintains, upgrades, or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc. - Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing. - Draft policies and guidelines, particularly to strengthen the regulatory framework, governance and management of unmanned aerial, land-based, underwater and water surface systems and counter-unmanned aerial systems across all spectra of their use, develops courses and necessary training materials, operating and user manuals; trains staff in assigned systems. - Tracks and monitors project progress against plan, requirements, quality measures, standard processes; liaises with users on all aspects and during all phases of development and implementation. - Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides support on introducing technological changes;
- Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc. - Facilitates communications between UNGSC and its clients for business relationship management. Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and UNGSC, for either specific IT services or general technology support, including any charge back mechanisms. - Handles all aspects of contract administration including cost proposals for contractual services, technical evaluation of proposals received, establishment of service level agreements with vendors and chargeback policy for users. - Provides professional leadership and work direction to assigned project team, and/or mentor and supervises the work of new/junior officers, contract staff, etc. - Collects and analyzes data to identify trends or patterns and provides insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
- Competencies
- Education
- Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
- Job - Specific Qualification
- Certification in Prince2 Practitioner is desirable. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.
- Work Experience
- A minimum of five (5) years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required. Experience integrating the planning and operation of se