IT Support Assistant

**About us**

We are a European startup dedicated to developing cutting-edge, automated wind-assisted propulsion systems. Our goal is to provide a turnkey solution for shipowners and shipping companies who seek to reduce fuel costs and emissions. Our vision is simple yet ambitious - we aim to power the world with wind.

Imagine a world where the vast oceans are effortlessly traversed using the clean and boundless power of the wind. At bound4blue, we are turning this dream into reality. We're not just creating wind propulsion systems but revolutionizing the maritime industry, one sustainable voyage at a time. While bringing sails back to ships may seem challenging, we are more than prepared for it. We are innovators who understand the perfect harmony between nature and technology.

**About the role**:
We are looking for a dedicated and detail-oriented IT Support Assistant to join our team. In this role, you will be responsible for overseeing the planning, execution, and successful delivery of IT projects. You will work closely with stakeholders to define project scope, objectives, and deliverables while ensuring that all IT processes and documentation are up-to-date and accurate. Your ability to facilitate effective communication between business stakeholders and IT specialists, along with your proactive approach to risk management, will be crucial in maintaining the quality and security of our IT systems.

In addition to managing IT projects, defining scope, and collaborating with stakeholders, you'll be the go-to person for resolving on-the-ground technical issues. Whether it’s troubleshooting connection problems, setting up laptops and equipment for new team members, or ensuring our network infrastructure is up to par, your hands-on involvement will be key to keeping our operations seamless.

**Key Responsibilities**:

- **Project Management**: Plan, supervise, report, and validate the execution of IT projects.
- **Scope Definition**: Collaborate with stakeholders to define project scope, objectives, and deliverables.
- **Agile Methodologies**: Implement agile methodologies when applicable and promote continuous improvement in project management processes.
- **Stakeholder Communication**: Facilitate effective communication between business stakeholders and IT technical specialists.
- **Documentation and Policies**: Maintain IT department documentation, policies, and protocols, ensuring their accuracy and timely updates.
- **Quality Assurance**: Ensure quality through the implementation of appropriate controls.
- **IT Asset Management**: Oversee and manage IT assets.
- **Risk Identification**: Proactively identify business risks associated with IT systems.
- **Security Communication**: Report any suspected activities that could jeopardize information security and/or company assets.
- **Corrective Actions**: Participate in corrective actions, when necessary, supported by technical specialists.
- **Incident Management**: Support incident management and escalate to technical specialists as needed.

**Required competencies**:

- Bachelor's degree or higher in system engineering. Equivalent degrees and professional experience will be considered.
- 2 to 4 years of previous experience in similar roles for 2 to 4 years.
- Advanced knowledge of IT infrastructure: networks, servers, storage, backup, and virtualization.
- Basic knowledge of server operating systems (Windows Server, Linux).
- Experience with ticketing and project management tools (preferably Jira).
- Knowledge of Active Directory and basic administration of users and permissions.
- Basic programming knowledge.
- Familiarity with agile methodologies.
- Awareness of standards and regulations (ISO 27001, GDPR).
- Understanding of ERP systems.
- Fluent in Spanish and English.

**What Awaits You at Bound4blue**:

- **Meaningful Impact**: Your role will directly contribute to the successful implementation and management of IT projects, supporting the company's growth and technological advancement.
- **Collaborative Environment**: closely with a diverse team of professionals, fostering a culture of continuous improvement and innovation.
- **Professional Growth**: Join our diverse, international team and collaborate with suppliers and customers worldwide. Through global interaction, you will experience a sense of belonging and personal growth.

Join us and contribute to changing the future of ship propulsion