Principal, Product Manager

**See yourself at Twilio**:
Join the team as our next Principal Product Manager, Data Privacy & Protection.

**Who we are & why we're hiring**:
Although we're headquartered in San Francisco, we have presence throughout Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**:
This position is needed to improve Twilio's data privacy and protection capabilities and build new feature sets for Domestic, International and Multinational customers.

Twilio is growing rapidly and is looking for a dedicated, passionate and curious Principal Product Manager to be a key leader in extending Twilio's platform to International & domestic customers. This person will work on a wide array of product enhancements across Twilio's product suite to improve Twilio's data privacy and protection capabilities and build new feature sets for Domestic, International and Multinational customers. This position is critical in supporting Twilio's International expansion and will have a wide impact across Twilio.

**Responsibilities**:
In this role, you'll:

- Own the roadmap for optimizing Twilio's products for International markets across the portfolio while continuing to support domestic needs. Be able to communicate both the business and technical rationale behind your product decisions.
- Create the international personas for the product team, understand the customer journeys, and find opportunities to level up customer satisfaction around data privacy and protection.
- Work with globally distributed teams in sales, marketing, product, support, and business intelligence. Make sure we are hearing from a diverse set of partners and customers.
- Interview and engage directly with international customers and international sales opportunities
- Create reports and presentations that can effectively communicate customer requirements and opportunities at all levels of the organization.

**Qualifications**:
**Required**:

- Experience talking to customers, understanding their problems and synthesizing the findings to inform product strategy.
- Understanding of common privacy industry standards and regulations especially as it relates to building technology products (data residency, data sovereignty, Schrems II, GDPR, etc).
- Collaborate across geographically distributed product teams and partners.
- Strong analytical skills and preference for making data driven decisions.
- Demonstrated get your hands dirty and just get-it-done approach.

**Desired**:

- Great communication skills. You're equally at home on stage presenting to an audience of developers as you are coming up with product requirements. Your best days are the ones where you do both on the same day.
- Ability to influence and build effective working relationships with all levels of the organization.
- You are comfortable changing course and wrangling uncertainty in order to tackle the most high priority and impactful projects for the company.
- Technically savvy and experience with the cloud, APIs, communications, enterprise software, devices, and mobility is a plus.

**Location**

This role will be based in Madrid/Remote-Spain or in other locations - London, Dublin, Estonia, Remote-US.

**What We Offer**:
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**:
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.