Customer Service Support

hace 1 día

Valencia, España Hays A tiempo completo

Importante grupo empresarial internacional especializado en la distribución de materias primas y productos químicos y plásticos para la industria, busca incorporar a su plantilla un/a Customer Service and Back Office Support para posición en el centro de Valencia.

Como futuro Customer Service and Back Office Support tus principales funciones se centrarán en:
Customer Service:

- B2B orders,
- Manage customer orders from start to finish (registration, deadlines review, B/L, document bundle, etc.,
- Keeping customers informed of the status and progress of their orders,
- Carrying out invoicing and issuing DNs, ensuring the accuracy of information, particularly in terms of tax, customs and regulations,
- Follow-up on customer payments,
- Analyse and deal with malfunctions and disputes with internal and external contacts,
- Report malfunctions that cannot be managed at its level or that may impact other suppliers/clients outside its scope

BACK-OFFICE SUPPORT
- Input PF/PO,
- Credit Insurance Management (Applications and Follows-Ups),
- Interface with the legal / quality department to collect technical documents,
- Monitoring of imports and stock control (ensuring that the material is available at the time of entry, reporting on material shortages, liaising with sales staff on the availability of products),
- Documentation (Technical Datasheets ),
- Interface for managing material samples,
- Follow up on customer payments and send commercial offers on an ad hoc basis,
- Creation of SAP customers/prospects file
- In the absence of sales staffs, and on a very occasional basis, send price quotations.

Para encajar en el puesto, deberás contar con experiência previa de al menos 2 años en posición similar, contar con un nível medio de Inglés (conversación) y Español nível alto o nativo. Valorable conocimientos de Portugués.

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