Customer Service Sales Representative

hace 2 días

Barcelona, España Webhelp A tiempo completo

**Location**
- Barcelona, Spain**Language**
- Italian***

**Description**:
Are you interested in working for a world-renowned fashion brand?

**Our company**

Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.

**Your role**:

- Escalate potential service issues. To follow all the processes and procedures of the project.
- Ensure contractual SLA is maintained.
- Provide cover for other advisors in their absence, either within the same team or across teams.
- Liaise with Team Leader/QA/Trainer/TM on specific projects where requested.
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
- To attend regular Team Meetings.
- To work on additional tasks required by Team Leader/QA/Trainer/TM connected to keeping up the service performance, quality and customer satisfaction.

**Hours and Benefits**:

- 39 hours/week: Monday - Friday from 09:00 to 18:00- Salary: 16.732,00 Euros gross/year + up to 1.200 Euros gross/year
- Ongoing training
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*

**Why apply?**
- A large variety of discounts with our partners
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- Real growth opportunities to progress
- New and modern office in the center area
- Receive a bonus starting from 300 euros for referring your friends

**Requirements**:

- Sales background/experience preferable
- Native level speaker of Italian
- Fluent English
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' needs
- Basic sales skills-Upselling and cross-selling
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

**Personal abilities**:

- Highly empathetic
- Great time management
- Self-motivated
- Resistant to stress
- Very good communication, listening skills
- Ability to work in a team
- Logical approach to problem solving
- Ability to work on own initiative
- Ability to adapt to different situations and needs
- Opportunistic in creating sales leads

If you identify with this, JOIN US

**Career opportunities**:
If you are interested in growth, our high performers can move to our social media team, become a trainer/mentor, quality analyst, or move into management.- The period of holiday entitlement is fixed by mutual agreement between the company and the employee

RRQ23-003020

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