International Business Operations Lead

Luko is the fastest growing Insurance in Europe and France’s 1 Neo Insurance.

Today, Luko's mission seems obvious: to transform insurance from an industry perceived as a necessary evil to a service that truly protects.

Beyond the protection of individuals, insurance must serve society. It should be an ally to the planet and to its environmental issues.

We believe that insurance must be simple, transparent and useful.

Our obsession? Delivering an incredible insuree experience. Luko is not just about insuring, but also about preventing issues. We are building the best AI-powered technologies to avoid accidents in every European home.

In 5 years, we have convinced over 300,000 users to trust us. We are backed by some of the most incredible VCs (EQT Ventures, Accel, Founders Fund, Speed Invest, Xavier Niel, etc.) and raised more than 70M€ in Series A & B.

We are a team of 200+ ambitious & creative talents eager to reinvent an entire industry. We are looking for other impact-driven talents to scale Luko across Europe. We are committed to equal access to employment, inclusion and diversity within the teams.

Are you ready to join our journey?

At Luko, Lukooms’ forces are divided into 5 tribes, set up in a product-based organisation. Each tribe constitutes several cross-functional squads (product + engineering + design) and executes towards its own roadmap for customer and business impact.

**User Acquisition** tribe focuses on Luko’s growth via the acquisition of new customers

**Moment of Truth** tribe aims at delighting our users throughout the whole life of their contract - claims included

**New Business** tribe focuses on launching new products, services and markets

**User Life** tribe maximises customer touchpoints by creating engagement opportunities. They are a home care partner guiding customers to the right solution

**Core** **Insurance** tribe owns all the products and features in order to support Luko's Insurance activities, from regulation to tech

As part of **Moment of Truth**, you are the point of contact for our customers. Together with the tech team, the Claims team and the Customer Service team, you will be responsible for always providing a simple, transparent and caring service for our customers.

**Your mission in the team**:
As part of the BizOps (Business Operations) team you will build the strategy, processes & tooling to launch and empower international operational teams and continuously scale.

As the International Business Operations Lead you will have two key missions

**Launch & scale Ops in new countries**:

- You will help our Ops teams scale in new countries by identifying great talent and train the teams [currently of two people] to be the best they can be
- You will be accountable to ensure that our central Ops processes are well implemented everywhere
- You will be our go-to-person to ensure that our processes are adapted to fit country specifications - your inputs will be key to achieve this.

**Scale CS & Claims & Terminations as execution machines internationally**:

- You will work closely with the Ops leadership to ensure our international ops teams are efficient, scalable and customer-obsessed
- You are obsessed with operational excellence : you will be the owner of monitoring operational excellence and processes and you will constantly be expected to identify improvement opportunities
- You are a problem-solver first : you love findings ways to make things work better, faster, and stronger for our international operations teams
- You collaborate easily and you love scale: You will work with Product, Data, App teams to ensure they understand the information they need to implement new models, and product features that have the largest possible impact
- You will constantly help the International Ops teams on new process implementations

**Who are you?**
- You have previous experience working in Operations or Data Analysis [ideally +2 years]
- Language : English and French fluency [Spanish or German are a plus]
- You have an entrepreneurial mindset & you are a real problem solver
- You are data driven, and highly analytical
- You are extremely rigorous and methodological
- You have a high degree of autonomy, drive and energy
- You have great coordination skills and like federating teams
- You have a get things done attitude: you are a self starter willing to roll up sleeves and execute fast
- You are creative, able and willing to think outside the box

**Recruitment Process**:

- Intro call with Romain [BizOps Specialist]
- Interview with the Hiring Manager, Virginie [BizOps Lead]
- Case study + review with the BizOps team
- Lukofit (behavioural & culture-fit interview) with the People team

**What we offer**:

- Be part of the fastest growing insurtech in Europe
- Be part of the 1 French scale-up to work for in terms of well-being
- Nice perks (meal vouchers, unlimited days off, mental health support with Moka.care etc.)
- Evolve in a stimulating and challe