Empleos actuales relacionados con Customer Service Senior Supervisor Geh - Madrid - The Cigna Group
-
Customer Service Supervisor
hace 6 días
Madrid, España 2K A tiempo completo**- Please be sure to submit your CV in English -**: **WHO WE ARE**: Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K's portfolio of world-class games across multiple platforms, include Visual Concepts,...
-
Senior Service Supervisor
hace 1 día
madrid, España Grupo Pestana A tiempo completoA leading hospitality group in Madrid is seeking a dedicated service supervisor to guide and ensure high-quality service in restaurants and bars. Responsibilities include managing service areas, supervising teams, and verifying quality and customer satisfaction. Ideal candidates will have experience in restaurant service and strong skills in customer service...
-
Service Supervisor with English
hace 1 semana
Madrid, España Aqua Expeditions A tiempo completoEMEA & APAC Reservations Supervisor, Based in Madrid. At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around immersive culture and wildlife excursions unique to each location, award-winning...
-
Customer Service Associate
hace 2 semanas
Madrid, España 2K A tiempo completo**Customer Services Associate - Please Submit y**our** CV in English** **_ OVERVIEW:_** **Our company is seeking a Customer Service Associate to play a meaningful role in the success of our Customer Service Operations. This position is responsible for handling 2K Games' highest level of service issues to ensure our customers' concerns are resolved in an...
-
Service Supervisor with English
hace 2 semanas
Madrid, España Vertiv Group A tiempo completoService Field Coordinator / Team Leader Service Supervisor To assure installation service and repair of Company products at customer premises maintaining relations with customer salesman distributors and other within his / her area. Responsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given...
-
Service Supervisor
hace 2 semanas
Madrid, España LHH A tiempo completoDesde la división de **Manufacturing** de **LHH** estamos buscando un **Service Supervisor** para una empresa ubicada en Madrid, que se dedica a la fabricación y mantenimiento de motores marinos de alta potencia para diversas aplicaciones. Tendrá que gestionar y coordinar el servicio de asistencia a los clientes garantizando los/las capacidades...
-
German Customer Service
hace 1 día
Madrid, Madrid, España speakit A tiempo completoDo you have a native level of German? Would you like to work in one of the most prestigious companies in the financial sector? Then this interests you Your mission will be to provide customer service in the German and English language, both by phone and email, for an important financial institution.Responsibilities: Handle incoming customer inquiries via...
-
Service Supervisor
hace 1 día
Madrid, Madrid, España JLG A tiempo completoAbout JLG, an Oshkosh companyJLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and...
-
Supervisor/a Customer Recovery
hace 3 días
Madrid, España Securitas Direct España S.A.U A tiempo completo**¿Te apasiona la venta? ¿Tienes experiência al menos de 2- 3 años gestionando equipos comerciales?** En Securitas Direct buscamos incorporar un/a Supervisor/a que se incorporará en el departamento de Customer Recovery (Recuperación de Bajas), dentro del área de Venta al Portfolio de Operaciones Tu misión como Supervisor/a Customer Recovery será...
-
Consultor/a Semi Senior
hace 7 días
Madrid, España Talent Connect A tiempo completoConsultor/a Semi Senior / Senior Dynamics 365 CRM (Customer Service) — España Ubicación: España (residencia obligatoria)Modalidad: Remoto 100% en España. Si vives en Madrid, Barcelona, Logroño o Málaga , asistencia 1 día/semana a oficinaContrato: Contratación permanente (autónomos consultar )Idiomas: Español C1 · Inglés B2+ Condiciones:...
Customer Service Senior Supervisor Geh
hace 3 semanas
The position
As Senior Supervisor in our Customer Service department, you will be supported by a team of supervisors on your mission to deliver best-in-class service experiences for our customers, drive a high level of engagement in the team and manage the relationship with a multitude of partners and stakeholders. You will also play a pivotal role in the strategic transformation of the operation by driving key projects that support our ambitious growth & affordability roadmap. You will report directly to the Head of Customer Service GEH.
Management of operational KPIs across different customers and communication channels. Regularly analyse the performance data and identify opportunities to maximize operational results.
Ensure high scoring in the internal quality auditing as well as in our external NPS surveys. Support ISO auditing and prevent any exposure from a compliance perspective.
Drive a high-performance culture in the team by supporting and recognizing staff based on their results and development to ensure high efficiency but also consistent and repeatable service experiences.
Foster Employee Engagement and reduce attrition via motivation & career coaching as well as active and regular 121 and team meetings, documented check-in conversation and in-depth review of eNPS survey feedback.
Take full ownership of high-level escalations and drive the resolution whilst communicating with all relevant parties.
Partner across departments and work towards true win-win situations looking at the customer journey and Cigna as a whole. Focus on reduction of OPEX & costs of access to care.
Represent organization during client visits and manage the relationship with other Cigna department, vendors & additional stakeholders. Your Qualifications & Expertise
Minimum three years people management experience in operational teams. Experience in customer service and/or insurance sector are highly valued.
Proven track record of delivering operational KPIs, resource planning & recovery plan execution.
Proven track record of manging highly committed teams. Experience in ideation, planning and execution of people engagement initiatives.
Experience leading projects aiming at the reduction of OPEX or increasing quality of service. Familiarity with creation of business plans is desirable.
Strong understanding of operational process flows, process mapping and documentation combines with an emphasis process flow improvement.
Strong analytic & strategic thinking paired with data-driven decision taking.
Familiarity with key Leadership concepts & experience supporting employees in their development towards their career goals with strong emphasis on coaching & feedback.
Comfortable to manage through Change and Ambiguity
Experience Managing Customer/Stakeholder Escalations & Driving the resolution (ownership).
Personal Attributes & Cultural Fit
Excellent Communication and Presentation skills
Growth mindset
Ability to work independently as well as part of a team
Can-do Attitude, Positivity
Energetic, self-motivated & ability to motivate others
Integrity, ethics & inclusive culture
Resilience to work under pressure
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
