Supervisor/a Customer Recovery
hace 7 días
**¿Te apasiona la venta? ¿Tienes experiência al menos de 2- 3 años gestionando equipos comerciales?**
En Securitas Direct buscamos incorporar un/a Supervisor/a que se incorporará en el departamento de Customer Recovery (Recuperación de Bajas), dentro del área de Venta al Portfolio de Operaciones
Tu misión como Supervisor/a Customer Recovery será supervisar y liderar al equipo interno y externo (INHOUSE Y PROVEEDOR) de las campañas de emisión, siempre orientando al cumplimiento de todos y cada uno de los KPIs. Además, se responsabilizará de reportar directamente a la Manager de área.
**Funciones Principales**:
- Velar por el cumplimiento y consecución, por parte de sus equipos de trabajo, de cada uno de los KPIs y objetivos establecidos por la Dirección de Venta al Porfolio.
- Aplicar medidas concretas para la correcta implantación de la estrategia departamental definida.
- Analizar diariamente los KPI´s de los equipos y tomar decisiones respecto a las posibles desviaciones que puedan impactar en los resultados.
- Asegurar la correcta implantación de las nuevas metodologías y procesos de trabajo.
- Impulsar y trabajar diariamente la motivación del departamento.
- Fomentar el desarrollo profesional dentro de la Compañía, tanto de los agentes como de los coordinadores bajo su supervisión.
- Supervisar, proponer e implantar acciones enfocadas a la mejora del Clima Laboral
**Requisitos imprescindibles**:
- Perfil dinámico, orientado a resultados y que le guste trabajar en equipo.
- Capacidad de adaptación al cambio y tolerancia a la frustración al logro.
- Interés por la innovación y mejora continua.
- Experiência mínima 2-3 años gestionando equipos comerciales.
**Especificaciones del puesto**:
- Lugar de Trabajo : Pozuelo (escasos minutos Renfe).
- Salario Fijo + Variable. Jornada completa.
**_¿Te sientes identificado y te apetece el reto? Inscríbete_
-
Recovery Testing Services Lead
hace 2 semanas
Madrid, España AXA Group A tiempo completoA leading global insurance firm is seeking a Recovery Testing Environment Manager in Madrid. The role involves managing recovery testing campaigns, improving platform processes, and ensuring audits and security measures are in place. Candidates should have at least 3 years of experience in a backup environment, with strong skills in IT infrastructure,...
-
Disaster Recovery Architect
hace 2 semanas
Madrid, España Kyndryl España, S.A. A tiempo completo**Why Kyndryl** What we do at Security & Resiliency? We design, implement and operate leading edge security technologies and platforms across edge networks, cloud and mobility. Focused on driving reliability and dependability into enterprise security operations, emphasizing faster time-to - detection and time-to-recovery from cyber attacks in motion. We...
-
Customer Support Supervisor
hace 1 día
Madrid, España TaxScouts A tiempo completoMadrid, Comunidad de Madrid, Spain **About the Role** We’re looking for a **Customer Support Supervisor** to lead and enhance our customer support team, ensuring we deliver an exceptional experience for all our users. In this role, you’ll oversee the day-to-day operations of our support team, ensure alignment with key performance metrics, and...
-
Customer Support Unit Supervisor
hace 3 días
Madrid, España British Airways A tiempo completoLooking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and...
-
Customer Support Supervisor
hace 1 día
Madrid, España TaxScouts A tiempo completo**About the Role** We’re looking for a **Customer Support Supervisor** to lead and enhance our customer support team, ensuring we deliver an exceptional experience for all our users. In this role, you’ll oversee the day-to-day operations of our support team, ensure alignment with key performance metrics, and continuously improve the quality of our...
-
Customer Service Contact Center Supervisor
hace 4 horas
Madrid, España Cigna Health and Life Insurance Company A tiempo completoCustomer Service Contact Center Supervisor page is loaded## Customer Service Contact Center Supervisorremote type: Hybridlocations: Madrid, Spaintime type: Full timeposted on: Posted Todayjob requisition id: ### **IOH Contact Center Supervisor – RBA Cluster**As a Customer Service Supervisor, you will lead a team of Customer Service Representatives to...
-
Global Recovery Testing Services Lead
hace 1 semana
Madrid, España AXA Group Operations A tiempo completoA leading insurance and technology firm in Madrid is looking for a Recovery Testing Environment (RTE) manager to ensure business continuity through effective management of testing campaigns and automation of processes. The ideal candidate has a background in service management and IT infrastructure, with a minimum of 3 years of experience in a backup...
-
Customer Service Supervisor
hace 11 horas
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
-
Customer Service Supervisor
hace 15 horas
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
-
Global Recovery Testing Services Lead
hace 1 semana
Madrid, España AXA Group Operations A tiempo completoA leading insurance and technology firm in Madrid is looking for a Recovery Testing Environment (RTE) manager to ensure business continuity through effective management of testing campaigns and automation of processes.¿Está pensando en solicitar este empleo? No se demore, desplácese hacia abajo y envíe su solicitud lo antes posible para no perder la...