Salesforce Business Analyst

locations- Home worker - Madrid- time type- Full time- posted on- Posted Today- job requisition id- JR08449- About Us:

- The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.

Role Overview
- We are seeking an experienced Salesforce Business Analyst to join our team. The role will act as a critical bridge between business support stakeholders and the technical team. Your primary responsibility will be to ensure that Salesforce solutions align with the organization’s needs and support the overall roadmap.

Primarily working with Service Cloud and Experience Cloud, you'll focus on maximizing the use of these products and identifying any gaps that could improve our Salesforce utilisation.

You'll be joining us at a dynamic time as we look to leverage your omnichannel expertise. We’re excited to integrate various communication methods into our business, including telephony and voice integration, live chat, ticket deflection, and knowledge management.

What you will do:
- Stakeholder Engagement: Collaborate with business stakeholders to understand their needs and document detailed requirements for Salesforce projects.-
- Facilitation: Lead and facilitate requirement and solution workshops to gather insights and drive solutions.-
- Operational Analysis: Study business functions to determine operational objectives, gather information, and evaluate output requirements and formats.-
- Requirements Translation: Convert business requirements into functional specifications and process flows, analysing both the 'As is' and 'To be' landscapes to drive improvements.-
- Support & Training: Provide support and training to end-users to enhance adoption and effectiveness of Salesforce solutions.-
- Process Improvement: Work with support teams to identify process gaps, map out requirements, and propose solutions.-
- Cost Estimation: Validate resource requirements and develop cost estimate models.-
- Reporting: Create informative, actionable, and repeatable reports that highlight relevant business trends and opportunities for improvement.Who you are:
- Salesforce certifications in both Salesforce Business Analyst and Salesforce Service Cloud Consultant.-
- Proven experience as a Business Analyst with a strong understanding of Salesforce Service Cloud and Salesforce Experience Cloud functionalities and best practices.Excellent analytical skills with the ability to translate business needs into technical requirements.-
- Strong verbal and written communication skills, capable of interacting effectively with both technical and non-technical stakeholders.-
- Remote working arrangement with occasional travel to the head office as needed.Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

About Us
- Company Background- Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.- Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.- With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.