Support Engineer

hace 2 semanas

Vigo, España Netcentric A tiempo completo

Company Description

At Netcentric, we come to work every day knowing we’re part of the solution to the most complex challenges brands have ever faced: digital transformation. Consumer expectation of brands is increasing in a world that is more connected and fast-paced.

Netcentric is a dynamic and innovative service provider with a unique culture. We empower our employees to use their creativity, looking beyond tools and technology to unlock the full potential of the Adobe Experience Cloud, so that we can deliver visionary digital marketing solutions for the world’s most recognized brands.

As part of the Cognizant Digital Business, we reap the benefits of combined expertise and access to multidisciplinary teams, forging ahead to become a leading customer experience player in Europe.

Our teams are based in some of the world’s most exciting cities - in Zurich, Munich, Berlin, Frankfurt, Dresden, Barcelona, Bucharest, London and Amsterdam. In all of our offices, you will find a culture that embraces over 33 different nationalities. You will also find some amazing views, fancy kitchens and cozy breakout areas for a bit of rest and relaxation.

And oh, did we mention that we empower employees to make meaningful decisions at work through Holacracy?

Job Description
**Who are we looking for?**

We are looking for an experienced support engineer who is used to keep the customer satisfaction at the highest level.
You want to be a Netcentric ambassador and provide to our customers excellent support experience.
You are a good fit if you consider yourself a good learner and a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with.

Qualifications
**Desired Skills and Experience**
- Understand customer needs, put yourself in the customer’s shoes, and set the customer’s expectation
- Confidence, communication and interpersonal skills to lead customers in critical and urgent situations
- Knowledge of web architecture and infrastructure, have knowledge of HTTP protocol (understand concepts like request and response, headers, cookies, etc.)
- Proven experience with ITIL best practices
- Ability to collect use cases and convert them into technical issues
- Basic Linux skills, familiarity with running simple scripts, check system status and execute detailed runbooks
- Perform standard maintenance tasks, performance test and log analysis on business-critical customer systems
- Teaching/ training skills: ability to teach in an interesting and meaningful manner to clients and colleagues
- Flexibility to acquire knowledge based on the project needs
- Eligibility to work within the EU and/or Switzerland
- Strong verbal and written English language skills

**What makes us smile when looking at your profile...**
- German / Spanish / Romanian language skills would be an asset
- Atlassian JIRA experience

Additional Information
**At Netcentric you get**:

- Permanent contract
- 30 working days of vacation
- Flexible working hours
- Recognition bonus system
- Private health insurance
- Apple work equipment
- WFH equipment + welcome package
- WFH monthly expenses compensation
- Access to Udemy courses
- Adobe certification
- Sponsored gym membership
- Yoga Classes
- Tax-free benefits (ticket restaurant, kindergarten and transport)
- A dynamic and international team
- Everyone has a voice; we are a Holacracy organization

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