Head of Operations

**Lead, optimize, and drive excellence in our Operations Team**

Novalins is a leading provider of high-quality medical translation services, combining expertise, technology, and innovation to meet the needs of global clients. We are a dynamic company where **quality and excellence are at the core of everything we do**, driven by a strong commitment to **teamwork, efficiency, and innovation** in every aspect of our services. To support our continued growth, we are looking for a **Head of Operations** to lead and continuously improve the performance of our **Operations Team**.

This is an **on-site role in Valencia, Spain**, with the flexibility to work in a hybrid model.

**About the role**

As **Head of Operations**, you will be fully responsible for **the efficiency, performance, and results of the Operations Team**. Your role is not just about overseeing processes; it’s about actively **monitoring, auditing, and optimizing the work of Project Managers (PMs)** to ensure the highest level of quality, compliance, and operational success.

You will be expected to **conduct regular audits of PMs' work**, hold **monthly one-on-one meetings**, and **provide structured feedback and training** to ensure that all projects meet our rigorous standards. Your leadership will be critical in keeping the team motivated, efficient, and aligned with the company’s objectives.

**Key responsibilities**

**Team performance & quality assurance**
- **Monitor the daily work of Project Managers (PMs)** to ensure they adhere to Novalins' **SOPs, quality standards, and deadlines**.
- **Conduct regular audits** of ongoing projects to **identify errors, inefficiencies, and areas for improvement**.
- Provide **structured feedback** to PMs and ensure corrective actions are implemented.
- Organize **monthly one-on-one performance meetings** with PMs to discuss strengths, weaknesses, and areas of development.
- Ensure a **balanced workload allocation** among PMs for optimal team efficiency.
- Track **KPIs** and **team performance metrics**, reporting results to senior management.

**Operational excellence & process optimization**
- Organize and oversee **daily, weekly, and monthly meetings** with the operations team.
- Attend **client kick-off and alignment meetings** with Account Managers to ensure seamless project execution.
- Ensure the **correct use of TMS (Plunet & Phrase)**, enforcing best practices and operational efficiency.
- Proactively **identify and implement process improvements** to enhance productivity.
- Ensure proper **training, onboarding, and continuous learning** for PMs.
- Strategically **assess and plan recruitment needs** for full-time and backup PMs.

**Technology & innovation**
- **Stay up to date** with new technologies and **evaluate their potential** to improve operational efficiency.
- Organize and oversee **testing of AI-driven machine translation and QA tools**, ensuring their effectiveness before implementation.
- Collaborate with the team to **integrate new features** in TMS (Plunet & Phrase) and optimize their use.
- Act as the **main point of contact for technology implementation**, ensuring smooth adoption of innovative tools.
- Continuously **analyze and refine** technological processes to **increase productivity and reduce inefficiencies**.

**Leadership & team management**
- **Act as a strong leader and mentor** for the operations team, fostering motivation and accountability.
- Ensure a **harmonious and highly efficient work environment** by proactively addressing challenges and team dynamics.
- Collaborate with senior management to align **operations strategy with company growth goals**.
- Encourage **proactive problem-solving** and **independent decision-making** within the team.

**What we’re looking for**
- **At least 3 years of experience in a leadership role** within operations, translation, localization, or a related field.
- **Proven ability to monitor, audit, and improve team performance**.
- Strong **leadership skills**, capable of driving accountability and motivating teams.
- **Openness to technology**, with the ability to test, evaluate, and implement **new tools and AI-driven solutions**.
- Excellent **organizational and problem-solving skills**, with strong attention to detail.
- **Fluency in English** (other languages are a plus).
- Experience with **TMS platforms (Plunet & Phrase) is a plus**.
- Strong **communication and feedback-giving skills** to ensure continuous team improvement.

**Why join us?**
- Lead a **high-performing team** in a **fast-growing, innovation-driven company**.
- Work in a **collaborative and supportive environment** with a strong focus on efficiency and teamwork.
- **Enjoy flexibility with a hybrid work model** that supports work-life balance.
- Play a key role in **shaping and optimizing company operations** while integrating the latest technologies.

**How to apply**

If you are a **proactive leader** with a **strong focus on performance monitoring, feedb