Russian Speaking Customer Representative

hace 2 semanas

Barcelona, España Webhelp A tiempo completo

Are you interested in working for a world-renowned fashion brand?

Our company:
Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.

Your future project:
The brand you will work for is an internationally famous multinational which designs, manufactures and markets women's, men's and children's clothing and accessories.

We want to inspire through your passion for style and culture. Attention to the small details and a modern design are part of our Mediterranean and contemporary style.

Join our exciting and successful team to enter the fashion world.

Main tasks:

- Take incoming calls from boutiques and shops via telephone and resolve demands.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Ensure contractual SLA is maintained.
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Liaise with Supervisors/ Mentors on specific projects where requested.
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
- To attend regular Team Meetings.
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

Hours and Benefits:

- 39 hours/week (rotating shift): Monday to Saturday from 08:00 to 19:00
- Temporary contract
- Salary: 18.000 Euros gross/year + up to 1.200 Euros gross/year
- Ongoing training
- Possibility to grow within the company
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

**Requirements**:

- Fluent English and Russian
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers’ needs
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Personal abilities:

- Resistant to stress.
- Very good communication skills.
- Ability to work in a team.
- Logical approach to problem solving.
- Ability to work on own initiative.
- Ability to adapt to different situations and needs.
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

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