Network Operations Manager

hace 1 semana

En remoto, España Airalo A tiempo completo

**Responsibilities include but are not limited to**:

- Acts as a main Point Of Contact for the technical operations of the Telco Network Integration Platform
- Lead the communication with external providers and internal stakeholders
- Cooperates with Engineering Director, Networks, to navigate through external and internal escalations
- Executes on and evolve the Network team’s incident management communications processes and framework
- Ensures proper and timely communications and escalations for high-priority incidents
- Tracking open incidents and identifying any change requests that require increased focus to meet committed service levels
- Develops, maintains, communicates, and escalates key focus points and next steps with appointed vendor and telecom partner contacts
- Manages projects for improvements in the operations, from initiation through delivery, including the generating of schedules, monitoring progress, managing change control, managing risks and issues
- Triages, investigates and documents the issues. Drive Root Cause Analyses
- Implements and manages a continuous improvement plan for the Network’s team with the final goal of optimizing the execution of monitoring and operations and minimizing risks
- Coordinate and handle day to day operations related to eSIM management, such as eSIM manufacturing process, eSIM stock management, SQL-based data investigation
- Monitors provider’s availability graphs for anomalies and escalates them
- Ensures each provider reacts according to our SLA with them

**Must-haves**:

- At least 3 years of experience in service coordination or in incident management
- Knowledge of ITIL or other IT service delivery framework
- Must possess strong interpersonal skills regarding interface with employees and external partners
- A heightened ability to multitask and problem-solve within a fast-paced environment
- Excellent English proficiency
- Experience in using ticketing systems, knowledge base tools, root cause analysis techniques
- Experience working with internet and technology companies

**Good to Have**:

- Experience working with Telcos, knowledge of MNO, MVNO, MVNE operation models
- Verbal/written fluency in additional local/regional languages

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