Manager, Edu Operations

Company Description
**Are you ready to trade your job for a journey? Become a FlyMate**

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you

**Who we are**:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started

With over 950+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

**Job Description**:
**The Opportunity**:
Flywire’s EDU Operations department exists to facilitate best practice execution and promote global scaling. Our key areas of focus are optimizing client relationships, optimizing internal processes, growing and protecting Flywire’s revenue, and reallocating Sales & Relationship Management teams’ time to focus on driving revenue.

The EDU Operations Manager must have a vision for process improvement, a passion for detail oriented project management, a knack for fostering learning environments, intuitive cross-functional and cross-cultural team building skills, a hunger for professional development and diversifying of responsibilities, and a drive to self-start in the face of ambiguity.
- Guide the EDU organization smoothly into its next stage of growth by introducing programs and operational infrastructure that enable a continually expanding global footprint
- Drive the execution of these EDU programs, process changes, and projects with clear communication, prioritization, and escalation (both within the EDU team and other operating groups)
- Facilitate internal training & workshops for new process roll-outs and best practice execution
- Project manage operational improvements cross-departmentally and cross-regionally. Use project management tools along with precise goal-setting and timelining to successfully launch projects and carry them to completion.
- Optimize internal signposting to best communicate key info for job efficacy for our global teams. Coordinate task force teams with input from Product, Implementation, Sales, Relationship Management and Marketing, for creation and upkeep of said internal knowledge hubs.
- Cultivate strong and lasting collaborative relationships with stakeholders across multiple functions across the company, as well as, within our Global Operations team

**Qualifications**:
**Here’s What We’re Looking For**:

- 3+ years of experience in project management, operations, and/ or managing client/customer relationships
- Proven track record in process improvements and project management
- Training experience and passion for fostering creative learning environments
- Strong organizational skills and exceptional attention to detail
- Passion for building and nurturing teams across geographies and departments, comprising of diverse team members from varying backgrounds with varying levels of experience
- The ability to work alone as well as part of a team
- Proficient presentation skills

Additional Information
**What We Offer**:

- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days
- Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers)

**Submit today and get started**

We are excited to get to know you Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and dive