Operational Excellence Associate
hace 4 días
At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more. **The Role** The **Operational Excellence Associate** will be responsible for ensuring operational efficiency and process standardisation in Zoomo workshops across Spain. They will collaborate closely with local technical and operational teams to continuously improve service quality, reduce operational times, and ensure excellence in customer experience. **Duties will include**: - **Process Standardisation**: Develop, document, and update standard operating procedures (SOPs) in all workshops. - **Workshop Optimisation**: Collaborate with the Lead Mechanic to identify workflow inefficiencies and propose practical improvements to maximise productivity. - **Team Training**: Train technical staff on updated procedures, ensuring consistency across all locations. - **Performance Analysis**: Monitor key KPIs to evaluate workshop performance and the effectiveness of implemented processes. - **Operational Support**: Provide direct support to local teams regarding process changes and the implementation of new tools. - **Audits and Quality Control**: Conduct regular inspections to ensure compliance with internal and external standards. **Requirements**: - **Experience**: Minimum 2 years in operations, logistics, or mechanical workshop environments, preferably in electric mobility or micromobility. - **Education**: Technical or university degree in Engineering, Logistics, Administration, or similar fields. - **Technical Knowledge**: Familiarity with maintenance management systems, inventory control, and operational data analysis. Proficiency in Google Workspace tools (Docs, Sheets, Slides, Gmail, Calendar, among others). - **Languages**: Fluent Spanish; intermediate or higher English level is a plus. - **Key Skills**: Organization, analytical thinking, teamwork, effective communication, and a focus on continuous improvement. **Benefits** We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including: - Working with a switched on team that strives to make the streets greener and serve the rider - Competitive Salary - Global and country-specific benefits packages - Team outings & events - Get to know our product by using one of our e-bikes - Annual learning and development allowance - Mental wellbeing support Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all. LI-ONSITE
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