Operational Excellence Senior Manager

Operational Excellence Senior ManagerAniCura, part of Mars Veterinary Health (MVH) Europe, is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes over 500 animal hospitals and clinics across 19 European countries.We are looking for an experienced Operational Excellence Senior Manager to design, embed, and scale best-in-class operational excellence frameworks, processes, and tools across MVH Europe.Role OverviewThe Operational Excellence Senior Manager is responsible for designing, embedding, and scaling best-in-class operational excellence frameworks, processes, and tools across MVH Europe. Acting as a central enabler of continuous improvement, this role ensures strong alignment between operational standards, process management, and business outcomes across clinics, area teams, and central functions. The role combines strategic thinking with hands‑on execution, supporting clinics in improving efficiency, quality of care, and overall performance. Operating as a cross‑functional change agent, the Operational Excellence Senior Manager supports standardisation, digital transformation, and new ways of working, ensuring solutions are scalable, repeatable, and effectively adopted across regions.Key ResponsibilitiesLead the design and deployment of end‑to‑end process architecture and the Operational Excellence playbook across MVH Europe.Define standards, tools, governance models, and methodologies that support consistent operational performance at scale.Coach Area and Practice Managers in lean methodologies and continuous improvement techniques.Build operational capability across regions by embedding structured problem‑solving and performance improvement mindsets.Identify opportunities for process standardisation, automation, and efficiency improvements.Ensure successful rollout and adoption of improvements across clinics and regions.Monitor process adherence and operational performance through KPI tracking and root‑cause analysis.Drive data‑informed improvement actions that enhance quality, efficiency, capacity, and consistency.Support change initiatives in clinics and ensure new ways of working are embedded effectively.Identify, test, and scale best practices from high‑performing clinics across the group.QualificationsMinimum: Bachelor’s degree.Preferred: Experience in the health industry, preferably within veterinary care, human healthcare, or dental services.Lean, Six Sigma Green Belt or Black Belt certification.5+ years of experience in operational improvement, continuous improvement, or lean transformation roles.Demonstrated experience coaching leaders and teams in operational excellence methodologies.Strong knowledge of process mapping, standardisation, and KPI systems.Strong process management experience, including ownership of end‑to‑end processes and governance models.Proven ability to work cross‑functionally in complex, multi‑site, multi‑country environments.Strong communication, facilitation, and stakeholder engagement skills.Ability to work independently and influence without formal authority.Our OfferA purpose‑driven company where we shape the future of veterinary care.An industry‑competitive salary and benefits package.A stimulating work environment with good opportunities for personal development.Freedom to take responsibility and the opportunity to influence.Hybrid working in an international, digital work environment.Learning and development opportunities.The opportunity to cuddle our beloved 4‑legged friends in our offices.ContactPlease contact Esther van Berkel, Group Corporate Recruitment Partner , who is happy to tell you more about this opportunity and the recruitment process, or apply by submitting your resume through the apply button below.Equal OpportunityMVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.Position DetailsSeniority Level: Mid‑Senior levelEmployment Type: ContractJob Function: Management and ManufacturingIndustries: Veterinary Services#J-18808-Ljbffr