Csg Field Learning Consultant and Delivery Lead, Sr

**Job Category**:Sales

**Job Details

Experienced in training learners of different levels, across a variety of topics in an engaging and impactful way to drive outcomes

**Responsibilities**:

- Act as the Field’s trusted advisor for the CSG Enablement Organization, building trust and credibility to become a key business partner.
- Define enablement requirements, learning objectives, and success metrics.
- Create prioritized enablement roadmaps each quarter for aligned lines of business.
- Drive adoption of existing enablement offerings (soft skills, industry, Success methodologies)
- Create and deliver new scalable training programs that positively impact key business metrics such as productivity, new hire ramp time, etc.
- Complete requirements through delivery, and track metrics to evaluate the impact.
- Partner closely with the Instructional Design Team who help develop scalable learning curriculum using innovative tools and technologies.
- Develop and analyze success metrics to measure impact and improve learning programs; continuously assess delivery process improvement opportunities.

**Preferred Qualifications and Skills**:

- Experience crafting and delivering innovative learning programs with measurable business results.
- Proven experience with learning and design, solution discovery skills, consulting skills, crafting and delivering scalable training programs and has a passion for learning through delivery and facilitation in a mid-to large-sized organization.
- Proven program management experience
- Strong communication skills; adept at resolving sophisticated business issues and moving solutions to the next level.
- Strong communication skills.
- Training and facilitation background.
- Exceptional analytical skills; experience overseeing and managing business metrics, productivity, and outcomes.
- Ability to plan, manage and deliver multiple, concurrent, and sophisticated work streams in a matrixed organization with aggressive timelines.
- Knowledge of Salesforce product portfolio with strong understanding of product messaging and positioning in addition to overall industry knowledge.

**Leadership Skills**:

- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
- STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- LEADERSHIP: Self-aware and strategic problem solver; proficient at building strong relationships and managing personnel
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Aloha culture; a standout colleague that everyone enjoys working with and has a generous heart
- TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
- ADAPTABLE: Excels in high levels of uncertainty and change
- COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Field and Community knowledge and resource base

**Accommodations

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