Customer Solutions Consultant

**About Paack** We are **Paack**, a **tech-logistic** scale-up company founded in 2015, primarily focused on last-mile delivery. Since then, we have been experiencing strong growth within the European market with a presence already in 5 European countries such as Spain, Portugal, France, and Italy. Our mission is to build the most advanced tech-delivery platform to ensure the best-in-class sustainable delivery experience. **We Care**, **We Thrive** and **We Innovate** are our core values. That is precisely why here in Paack we are looking for exceptional and brave individuals who enjoy overcoming challenges and breaking the status quo. Us Paackers, we are proud to be fostering an equal opportunity workplace promoting diversity and inclusion, which is a fundamental part of our culture. **Development practices** Paack's **Tech Team** started building our software back in **2015** in Ruby on Rails, like many companies in their early days (Twitter, LivingSocial, Basecamp, etc.). The team has been growing very fast, creating specific verticals oriented to give the best service to our business: **Software Development** **Product** **Customer Solutions** **Cloud & NetOps** **Security** We develop multiple technologies for different use cases from integrations with third parties, to integrations with automation or internal integrations between different services based on Cloud technologies using "serverless" elements and Google components. **TECH STACK** **(Go;** Terraform; **React; **Elm; **React Native; **Python)** Our work has an impact and that's what really matters. **About the job** ‍ In this customer-facing role, you will partner with our commercial and pre-sales engineers to lead the integration of new customers to the Paack platform. As the technical lead for new integrations, you will be responsible for managing the end-to-end integration journey. This will include: **Main responsibilities and requirements** You will also be responsible for: - Documenting the technical scope of the integration - Project manage the integration including any third parties - Developing or updating any custom integration code required to complete the integration - Regular technical communications with the customer during the integration, including technical workshops, answering technical questions and providing advice on technical best practices - Transitioning customers once the integration is complete to the product support teams - Collaborating with Product managers to define and improve standard integration channels. - Working with existing customers to improve and deepen their interfaces with Paack. - Providing excellent customer service through active listening in every interaction with customers and proposing solutions to fit customer needs. - Supporting engineering in solving bugs, incidents, and other production issues. - Defining best practices and ensuring those are endorsed by engineers when building integrations. - Keeping stakeholders updated on progress. **_ About you:_** - **Computer Science degree,** or equivalent professional experience. - **Experience working with API platforms, transactions, and tools to read, modify and submit requests and analyse responses and payloads.**: - **Experience in configuring and/or developing custom integrations in cloud-based environments.**: - Customer-facing experience in a technical role such as a Business Analyst, Pre-sales Engineer, or technical Customer Success Engineer. - Strong command of English. - Ability to work under pressure and with changing priorities. - Ability to manage multiple projects simultaneously. - Ability to influence strong stakeholders and to come to a tangible and pragmatic solution. - Passionate about customer service and experienced at understanding a client’s pain points. **_Desirable:_** - API development, and Webhooks. - Working knowledge of cloud technologies. - Experience writing technical specification documents. **Why Paack** Because to lead the online market delivery revolution we need enthusiastic, energetic, and committed people. But it is a two-way street so if you commit we will also commit to: - A great project in a fast-growing scale-up, which is revolutionizing last-mile delivery in major European cities. - Place where you can continuously develop your career. - Flexible working hours - Fully remote positions - Friendly and easy-to-go environment - Referral programme - 23 vacation days per year ️ - Provide 360º occupational health & wellbeing programmes for all Paackers by our partner WellWo. **Tax deduction benefits** restaurants public transport Kindergarten training health insurance **Next Steps** Do you think we could be a match? If so, then hurry up and join us Please, submit your CV and any additional materials by clicking on the button below.