Customer Engagement

**Sobre Conduent**:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Descripción del trabajo**:
Are you looking for a job where you can grow and a company that valuates your experience and effort every day, then we are a match

Conduent is developing a brand-new **Customer Engagement Center** for a world-famous automotive brand specialized in electric vehicles and EV Mobility.

We are looking for **Swedish** speaking people passionate about providing support in After Sales as well as customer engagement.

**What we offer you**:

- 23 days paid holiday per annum.
- EUR 1,50 a day WFH allowance.
- 100% WFH/ Remote.
- Medical Insurance scheme.
- The technical hardware equipment is provided by us.
- Referral program that will allow you to earn extra bonusses.
- Access to a global learning platform for personal and professional development.

**What is important in your job**:

- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Willingness to interact with clients, provide them with excellent customer experience resulting in a long-term business relationship.
- Understanding of the importance of accuracy and quality in customer interactions.
- C2/C1 level of Swedish language with B2 English language is a requirement - the assessment of the Swedish language is conducted by an external vendor.
- After training period working hours are flexible: based on shifts between 7.00 AM and 11.00 PM, from Monday to Sunday and be open to work outside normal hours between 11:00 PM-7:00 AM for Roadside Assistance.
- Target orientation and at least 1 year work experience in sales.

**And did you know this about Conduent?**
- This year we were certified as a Most Loved Workplace®. The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent.
- Our employees choose to build their careers at Conduent:

- More than 25% of our associates have been with us for 5 years or more.
- Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.
- Surveys show that 75% of our associates agree with this; ‘I belong at Conduent’.

**Clausura**:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._