Lead UX Researcher

**eDreams ODIGEO**, the world’s largest online travel company in the flights sector and the largest publicly traded European e-commerce company by profitability, with more than 17 million customers in 45 countries worldwide. With five well-known brands; Opodo, GO Voyages, eDreams, Travellink and Liligo, the company offers the best deals on regular flights, charters, low-cost airlines, hotels, cruises, car rentals, holiday packages and travel insurance to its clients.

As a **Lead UX Researcher**, you’ll be responsible for leading a team of both qualitative and quantitative researchers while also driving independent research to validate product hypotheses and identify new opportunities. You’ll establish standards and processes for this team while driving a strategic customer-focused vision that benefits the whole company by always balancing the user and the business needs.

We’re a fun-loving UX Research team that’s passionate about many things, including learning, sharing knowledge, innovation, and best-in-class user experiences.

**Key Responsibilities**:

- We are looking for someone that can build cross-functional relationships while representing UX Research
- Manage and mentor a team of UX Researchers
- Collaborate with Product Design, UX Writers and Product teams over the course of the agile product development lifecycle.
- Deliver innovative operating procedures that can scale as the team grows to maximize efficiency and business impact
- Align business goals and priorities with user needs in order to support the company’s strategic direction.
- Advocate a customer-focused culture by educating and evangelising the benefits of research, sharing knowledge, and promoting key research insights.
- Prioritise research activities, create project plans, and ensure on-time and quality deliverables from team members.
- Drive the synthesis of qualitative and quantitative data from various sources and stay connected to evolving business needs to embolden findings and recommendations.
- Guide business decisions and drive change by ensuring that key findings are actioned, extending the impact of the research and insights team.
- Work with teams across the company to gather customer data sources to align insights and identify new research opportunities.
- Support the planning, facilitation, analysis, and synthesis of various qualitative methodologies, including usability studies, diary studies, ethnographic field studies, card sorting, guerilla studies, and more.
- Lead internal workshops to gather requirements and align stakeholders who may span across multiple departments.
- Identify and introduce new research methodologies and tools as appropriate.
- Lead the creation of centralised research and insights data, guidelines and various resources for the benefit of the company.

**Required qualifications**:

- Master’s degree or PhD in Computer Science, Human-Computer Interaction, Cognitive Science, Statistics, Psychology, a related field, or equivalent practical experience
- Minimum 5-years experience in a research role
- Minimum of 2-year experience as a manager
- Experience directly managing across different research methodologies
- Experience working with cross-functional executive-level stakeholders and influencing business strategy
- Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)
- Experience building teams over time through hiring, growing, and retaining high-performing researchers
- Track record of translating research into business impact
- Excellent communication skills to deliver data-driven, strategic, recommendations to the business
- High level of English communication both verbal and written.

**What do we offer**:

- We support a phenomenal lifestyle and work-life-balance with our flexible hours and flexible remote work policy.
- A free eDreams Prime subscription to benefit from significant discounts on your travels,
- Competitive compensation package with an attractive bonus structure,
- Excellent environment for continuous growth and learning: with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills training, language lessons, external events and industry conferences,
- Free subscription to O’Reilly Online Learning,
- Fast-track career development: with our unique programs, you are always working towards the next step on your career path,
- We also have for you a Ticket Restaurant benefit & unlimited beverages and coffee for free at the office (with many types of milk alternatives) because we like our eDOers happy and healthy
- A phenomenal lifestyle and work-life-balance,
- New to the city? We also offer great relocation packages,
- Additional prizes and awards for a variety of team and individual achievements,
- Fun at work: at eDreams ODIGEO, work and fun go hand in hand

And the opportunity to work on a dyna