Customer Program Manager

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

**The Team**:
In this newly established role, you will be joining the VE Program Management Team in the next chapter of our growth.

**The Role**:
As a Strategic Program Lead, you'll be at the heart of our strategic decision-making, gaining unparalleled insights into its shaping and driving its execution. You will craft and drive programs across a spectrum of organizations, centered in Value Engineering, but extending to Product, Sales, Strategy & Operations, Finance, Ecosystem, Services and beyond.

Your journey here equips you with essential business operator and entrepreneurial skills, as you craft strategies, chart a program’ courses, and spearhead its execution. During execution you ensure a program’s success by steering all of its workstreams through effective communication and ownership. You will lead some workstreams yourself and provide guidance to the respective teams for others, while reporting on the program's progression and success to our management.

Your contributions will directly influence Celonis’ trajectory, making a visible difference to our strategic outcomes. Through the cross-functional nature of the role, you’ll establish a strong personal brand and network within Celonis, ensuring your professional growth.

**The work you’ll do**:

- Enable and shape data driven decision making for our management.
- Design and conceptualize strategic programs (incl. data analysis).
- Lead and oversee program execution from inception to completion.
- Coordinate and guide all involved parties in their respective streams.
- Take ownership of specific streams, ensuring their success.
- Identify and mitigate potential risks to ensure smooth program delivery.
- Report to our executive management on program progress and outcomes.

**The qualifications you need**:

- Proficient understanding of Celonis’ GTM methodology & functions, resulting from e.g. two years of experience within VE or other GTM functions.
- Outcome-oriented mindset with a strong sense of ownership.
- Exceptional stakeholder management skills with the ability to lead by influence.
- Proven experience in effective and efficient project management.
- Strong foundation in data analysis & modeling.
- Excellent communication and presentation skills.
- Ability to work in a fast-paced, dynamic environment and resilience in the face of changing priorities.

**The learning and development you will gain**:

- **Deep Strategic Involvement**: Be at the heart of strategic decision-making with unparalleled insights into its shaping and execution.
- **Broad Organizational Impact**: Craft and drive programs across diverse organizational realms, directly influencing the Celonis’ trajectory and strategic outcomes.
- **Skill Development**: Acquire essential business operator and entrepreneurial skills while crafting strategies, designing strategic programs, leading their execution, and managing stakeholders.
- **Leadership Opportunities**: Take the helm of various workstreams, guiding teams and directly reporting to management on program progression and success.
- **Professional Branding and Networking**: Establish a strong personal brand and cultivate an expansive network within Celonis, fostering professional growth.

**What Celonis can offer you**:

- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

**About Us**

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more