Customer Solution Engineer

hace 20 horas

Barcelona, España Dynatrace A tiempo completo

**Company Description**:
Passionate about **customer communication** on a **very technical level**? Excited about **troubleshooting** for our AI-powered monitoring solution? Eager to join a global leader that enables digital transformation? If yes, join Dynatrace

**Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring**

As a Customer Solution Engineer, you will be part of our **Global Customer Support team**. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.

**Your role**
- Recognize and **solve problems** as reported by customers related to our SaaS and Managed products.
- Interact with diverse customer technology ecosystems.
- Be exposed to an entire range of cutting-edge technologies.
- Work closely with our development and product management teams.
- Attend **training for new product features** and technologies.
- ** Exchange knowledge** with other colleagues and **suggest product improvements.**

**Qualifications**:

- Technical Degree (preferably in Computer Science) or relevant experience in IT.
- Professional **work experience **in** software development, software testing, **or in** customer services.**:

- Ability to analyze code written in modern programming languages.
- ** Experience **with various operating systems (Linux, Windows) and computer networks.
- Knowledge of cloud and host virtualization technologies.
- Strong **analytical thinking** with a structured approach to problem solving.
- ** Team player** with proactive attitude.
- Excellent English skills, both oral and written.

**You will love this job if**
- ** Troubleshooting** is your **passion**.
- You are fascinated by **technical challenges,** and you think creatively.
- You love to **learn new technologies**.
- You appreciate **team spirit** and enjoy an **international** environment.

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**Additional Information**:
We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?

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