Sales Operations Analyst

**Description**:
Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.

Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow. Our talent has no borders - we welcome over 900 Wallboxers from over 45 nationalities in Europe, Asia, and the Americas

We’re now the first Spanish unicorn listed on the NYSE (WBX) and have been recently named amongst LinkedIn’s top 3 Spanish startups.

In day-to-day life, you will see our core values shining through our Wallboxers. The passion and dedication towards our mission will hit you the moment you walk through our doors - and there’s no feeling like it.

Our journey is not plain sailing - it requires proactive, flexible and top performing individuals who are committed to the world of sustainable mobility. But one thing is for sure - it's going to be a fun ride

The question is: are you ready to change the world with us?
**The role**

As a Sales Operations Analyst you wll be a key stakeholder for the Country Manager, the sales team and other departments like Finance or Logistics. Your main responsibilities will be structured around 3 pillars: operations, analytics and customer experience.
**You will**
- Conduct in-depth analysis of our business; develop deep understanding of value drivers to identify and prioritize key strategic opportunities; measure progress against goals and facilitate management discussions and decisions.
- Act as connector between Operations, Finance and Sales to follow-up on daily operations and to identify opportunities for improvement in reporting/processes and develop models to ensure impact of implementing potential initiatives.
- Provide insights on drivers of underperformance (agent level, process level, CX level) and represent the voice of the customer internally to drive continuous improvement and user happiness.
- Resolve customer queries by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Participate in the design, implementation and maintenance of dashboards, ad-hoc analysis and projects that involve your markets.
- Support orders submission when needed, coordinating different departments such as sales, logistics and finance.Based in Barcelona.

**Requirements**:

- BA/BS University degree with a concentration in business administration or tourism preferred
- Three to four years of industry sales / sales operations experience
- Fluent in English

**Benefits**:

- Half-day Fridays
- First class private health insurance after your first month at Wallbox
- Online group training sessions twice a week & other out of office activities
- Use one of our EVs for a weekend and/or a week (car sharing) and test our products in your home (beta testing) to become a valuable source of feedback
- Free online language classes (Spanish & English) twice a week
- Flexible compensation valid for restaurants & food delivery apps, transportation, childcare, and learning & development.
- Hundreds of discounts in different brands & services with our Wallbox Circle benefits platform
- Car discounts & special advantages if you choose an EV
- Smartpoint for all your online orders & services at our offices
- Free coffee & soft drinks to fuel those tough Monday mornings
- Variety of breakfast and lunch dishes, everyday, at a discounted price at our canteen

**Please submit your CV in English**
- _At Wallbox, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace._