Platform Technical Solutions, Retail Media

**Who we are**

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 2,700 Criteos collaborates to develop an open and inclusive environment. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We work together to achieve our goals, push boundaries, and share successes. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising.

Retail media, the placement of brand-sponsored advertising within retailer e-commerce sites and apps, is growing rapidly as shopping increasingly moves toward e-commerce. Now, retailers can drive incremental revenue by providing tools that make it easy for brands and agencies to manage retail media campaigns, while also maintaining control of the shopper experience, delivering consent-based, personalized advertising. Additionally, with our Offsite solutions, brands can also reach a retailer’s audience higher in the funnel, across Criteo’s extended publisher network, and drive them back to the retailer’s e-commerce sites and apps for further consideration and conversion.

We are looking for a Platform Solutions Engineer to join our Platform Technical Solutions team and support our Retail Media growth. You will support the growth of our Retail Media Onsite solutions by providing a best-in-class support to troubleshoot and resolve a wide range of ad delivery issues and platform bugs faced by our Retail Media Platform users, including retailers, brands, and agencies. You will also assist on initiatives to optimize the team efficiency, and work cross functionally to escalate recurring or large issues that will play a key role in the push for long term resolutions.

This is a unique opportunity for individuals with a technical background, and a passion for problem solving. This individual would have an opportunity to broaden their horizons by joining the fast-growing Retail Media business, with broad exposure to Onsite solutions.

**What you’ll do**:

- Provide technical platform support to Account Strategy and Campaign Management teams.
- Troubleshoot a wide range of issues faced by Retail Media brand clients - across all Onsite products and platforms - and escalate to other internal teams as needed.
- Create documentation and trainings to Account Strategy and Campaign Management teams, highlighting best practices for Retail Media Onsite/Offsite campaign performance optimisation and first level troubleshooting of ad delivery platform issues.
- Partnering with our EMEA and US teams for global issue resolutions
- Identify efficient workflows to assist in the operation of Onsite campaigns, in partnership with other teams (Campaign Management, Retailer TS, Account Strategy).
- Providing continuous feedback to the Product teams
- Support the migration of Retail Media brands & agencies to the new Retail Media Platform, by developing an expertise of the DSP side of the platform, providing level 1 support on platform-related issues.
- Contribute to integration QA
- Educate the teams on the new platform features in collaboration with our GPS Global Product Solution team

**About you**:

- Tech savvy - You have a solid technical background and a proven track record of navigating and resolving complex technical projects, partnering with both technical and non-technical stakeholders.
- Passionate - You have a genuine interest for e-commerce and identify with Criteo Retail Media’s mission.
- Entrepreneurial - You combine a hands-on attitude with anticipation capabilities, and you know how to lead the way and be creative when in complex and real time situations.
- Problem-solver - You have a proven problem-solving track record and strong attention to detail
- Relationship-builder - You have strong interpersonal skills, and can influence both internal and external stakeholders.
- Customer-centric - You have strong listening skills, and are willing to understand customers’ needs, and transform blockers into solutions.

**Qualifications**:

- You graduated from a bachelor’s degree in Computer Science, Business Administration, Marketing, or a related technical field.
- You have a first experience as a platform support specialist, technical support engineer, technical specialist, or equivalent role, ideally in the digital advertising industry.
- You have exceptional analytical, troubleshooting and problem-solving skills.
- You enjoy sharing knowledge and teaching others.
- You have excellent interpersonal and communication (both oral and written) skills, as well as a strong sense of customer service.
- You have a strong level of autonomy, combined with a curious, proactive mindset, and a hands-on attitude.

At Criteo, we believe the future is wide open when it includes everyone. We are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultu