Sales Renewal Representative

At Hudl, we build great teams. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That's why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

**Your Role**:
We're looking for a Sales Renewal Representative who will take full ownership of customer renewals and provide ongoing support to ensure long-term satisfaction and retention.

In this role, you'll:

- **Be a partner**. Together with Account Executives, you'll build a territory success plan that ensures customers renew and identifies expansion opportunities to generate additional revenue.
- **Conduct outbound activities**. Your priority will be renewal customers but you'll also spend some time prospecting.
- **Manage our systems**. You'll maintain an accurate Salesforce pipeline by properly moving opportunities across stages, closing opportunities and evaluating deals for the appropriate value.
- **Build excellent relationships with customers**. You'll provide resources to customers to improve their usage and knowledge of our products via expert chats, tutorials, blogs, how-to guides, etc. You'll also learn when to connect customers with our support department for technical interactions.

**Must-Haves**:

- **Excellent communicator.** You're able to get your message across through verbal and written communication, and you have great presentation skills.
- **Proactive**. You're always on top of reaching out to clients, and you love going the extra mile to help a customer.
- **Empathetic.** You can step into the customer's world, understanding their problems to provide better solutions.
- **Organized.**You have workflows and processes that help prioritize what's most important.
- **A team player.**You improve every team you're on with your collaborative nature.
- **Language skills**. You're fluent in English (French or any other languages are a plus).

**Nice-to-Haves**:

- **Sports technology savvy**. If you already understand our products and are able to effectively communicate their value to clients, that's a plus.
- **Growth mindset.** You're not willing to settle for where you're at.
- **Previous sales experience.**A background in this industry would be great, but a drive to learn is more important.

**Our Role**:

- **Champion work-life harmony**. We'll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
- **Guarantee autonomy**. We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas.
- **Encourage career growth.**We're lifelong learners who encourage professional development. We'll give you tons of resources and opportunities to keep growing.
- **Provide an environment to help you succeed**. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you're at the office or working remotely, we'll provide you the tech you need to do your best work.
- **Support your wellbeing.**Depending on location, we offer medical and retirement benefits for employees—but no matter where you're located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

**Compensation**:
**Inclusion at Hudl**:
Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we'll create an environment where everyone, no matter their differences, feels like they belong.

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there's ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

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