Esaas Service Admin

**Who are we?
At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are now looking for a **ESaaS Service Admin **to join our team in **Madrid, Spain.
**What will you do in our team?
- Service call reception and routing to the appropriate service area;
- Customer Service requests opening into ERP;
- Process new orders for T&M on ERP system in well-timed manner;
- Schedule Service Requests maximizing efficiency, productivity and product knowledge of Customer Engineers;
- Raise purchase orders for subcontractors following Company Policies;
- Managing Battery Recycling Requests and Invoicing;
- Managing Swapping Contract repairs and reporting;
- Coordination with repair center of those activities related to Low Power dispatching;
- Ensure all engineers and subcontractors debriefing information are properly collected in order to have clear invoicing and inventory management. Ensure costs are monitored before closing SRs;
- Invoice Customers as soon as a job has been completed and close relevant Service requests;
- Closing of Service Requests;
- Ensure total discipline in the use of the ERP system;
- Management of customer´s Service Gateways Webs when required;
- Manage requirements (such as shipments) of non-sale related and out of ERP;
- Provide weekly updates on revenues projections and timely escalate possible capacity issues or material shortage;
- Ensure efficiency, productivity and overtime targets are met and CE workload is fairly distributed;
- Ensure reaching relevant KPI targets;
- Transfer leads to the sales team;
- Assures liaisons with the accounting dept. in connection with invoicing procedures and with service sales team for dispatch to the customers, supplying service information (internally and to the customers);
- Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv, and those that are specific to the client's facilities where the intervention is carried out. Work closely with Department Manager to assist with day to day operational duties;
- To know and to comply with the waste producer’s requirements established by the current legislation, concerning the handling, transfer and storage of the wastes until their delivery to an authorized waste management company.

Average of tasks per area, depending on the focused activity of the position:

- Approximately 20 Incident calls in Call Log per month;
- Approximately 15 Service Request creation per month;
- Approximately 35 Service Request billings per month;
- Approximately 15 Recycling requests per month;
- Approximately 1.1 Subcontracted Labor Purchase Orders per month;
- Scheduling about 10/15 direct Customer Engineers.

**What will make you successful**:

- School Background: Secondary Technical School Languages:

- Fluent in local language, English, Spanish or Portuguese as third language preferred Experience;
- Minimum 2 years working experience Computer Literate: All office associated programs, ERP systems;
- Customer (internal and external) service oriented;
- Telephone skills;
- Ability to organize time, well organized, detail oriented and able to work under pressure;
- Technical / Functional skills.