IT Business/ System Analyst

**Omega CRM Consulting is looking for an IT Business/ System Analyst that would like to collaborate with one of the top 15 global pharmaceutical companies.**:
JOB PROFILE
- Responsible for administration and support of Envision in line with capability strategy and GxP requirements.
- Consulting and Analysis: As an SME, meet with business and IT stakeholders to understand and consult, define, assess, and deliver on demands (new functionality and system enhancements), related to the Medical Information capability.
- Project Activities: Support projects activities, with focus on use case development, documentation, requirement assessment, and testing.
- Documentation: Determine documentation requirements and produce documentation as required in support of baseline and project activities, including documentation related to system, processes, training, and knowledge article.
- Complete training and develop deep knowledge to act as System Lead Delegate and Delegate Interface Owner.

SKILLS:

- Ability to engage with and facilitate discussions across multiple IT and business stakeholders to gather, assess, and implement requirements.
- Experience in a system support role and with managing system incidents/tickets in IT service management systems (e.g., ServiceNow). ITIL knowledge especially Incident, Problem, Configuration and Change management processes is preferred.
- Ability to develop in-depth functional knowledge of related platforms and BI architecture
- Experience with processes related to Medical Information and GxP systems preferred
- Experience with database query language (Oracle/Microsoft SQL) as well as experience with Excel for use in data analysis/data quality checks is preferred.
- Excellent attention to detail, good communications skills, and a positive, a can do attitude - Demonstrated accountability and ownership, with ability to collaborate with team members and cross functionally.
- Demonstrates stakeholder and vendor management skills
- Fluent English (written and oral) is a must

EXPERIENCE
- 5+ years experience in IT projects working in roles of System/Business Analyst and System SME; experience with SaaS solutions is a plus.
- Degree in Information Technology or equivalent preferred.
- Experience working with business teams and translating business requirements into technical design
- Fluent language skills in English (written and spoken) are a must.

WHAT DO WE OFFER
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant,).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.

About us

Our mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 450 people of 22 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow