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Portuguese Speaking Customer Representative
hace 2 semanas
Would you like to work in an international company?
If so, read on
We are looking for a person to support the customer service of one of our customers.
After receiving a complete training, you will be responsible for:
- Record call details in call management systems to provide a response and resolution within the ANS.
- Intensify issues of potential service initially with the Mentor.
- Follow all processes and procedures of the project.
- Ensure the maintenance of the contractual ANS.
- Provide coverage to other Agents during their absence, either within their own team or in others.
- Work with Supervisors/mentors on specific projects where needed.
- Understand and fulfill administrative tasks such as vacation, sickness and overtime forms accurately and appropriately.
- Attend regular team meetings.
- Perform additional tasks requested by the Supervisor or Mentor related to the maintenance of service performance, quality and customer satisfaction.
Conditions:
- Full-time contract of 39 hours
- Salary: 16,732.21 euros gross per year + up to 1,440 euros gross / year in bonus
- Temporary contract with possibility to be extended.
- Schedule: only put: 39 hours per week, Monday - Saturday from 15:00 to 22:30
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*
**Requirements**:
- Person with demonstrable experience in customer service and call
reception
- Agile and eager to work
- Responsible
- Good communication and organizational skills
- Enthusiastic person with a lot of empathy
- Flexibility and proactivity
- Portuguese and English at a high level, Spanish is a plus.
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ22-007260-2-SPAIN
