Credit Controller

Dr. Martens is a globally famous and culturally influential British brand with over 60 years of heritage. Our products have become cultural icons, instantly recognisable and with timeless appeal, which is still relevant to consumers all across the world today.

As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career. Do you have what it takes?

**THE GIG**

As the Credit Controller based in Barcelona you will manage & own the collections of trade debt across Spain, Portugal & other markets as required.

**THE STUFF THAT SETS YOU APART**

You will have a proven track record as a proactive Credit Controller or worked in Customer Services with a can-do attitude and will be able to undertake the following key tasks with mínimal supervision.

Accounts Receivable
- Responsible for collections of your assigned portfolio of customers
- Ensure all outstanding customer invoices are collected within the agreed payment terms
- Work toward exceeding the weekly cash collection targets set by the business
- Work closely with internal functions such as sales, customer services and logistics; being able to influence and build strong working relationships
- Ensure all issues with invoices and deliveries in query are addressed and escalated if required
- Work with the AR Analysts to ensure that credit limits & overdues are cleared / managed in line with orderbook in line with seasons
- Escalation of delinquent debt to the EMEA Credit Manager and the wider business

AR Administration
- Download EUR payments as & when required
- Manage strategic administration including access to customer portals
- Assist the AR Administrator all with allocation discrepancies
- Provide Debtor information weekly to ensure these are available for the Debt Calls with Sales Agents / Country Managers
- Raise credit notes and invoices for invoice in query, where required
- Responsible for administrative tasks associated within EMEA

Reporting
- Provide debtor performance statistics to the AR Analysts & Credit Manager
- Production of monthly statements & Direct Debit notifications to customers
- Distribution of proactive & overdue letters to customers
- Work with the AR Analyst to complete the 20-week cashflow based around calls made to customers

**YOUR FUNDAMENTAL QUALITIES**

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our **Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. **They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To be our Credit Controller you will also possess these qualities:

- Experience as a Credit Controller or Customer Services
- A working knowledge of credit management, cash management and/or customer services
- Fluent in both English and Spanish is essential (spoken & written)
- Retail experience would be beneficial
- Excellent communications skills to internal and external customers
- Have an excellent customer service focus liaising regularly with other departments
- Strong Excel skills
- Understanding of EDI invoicing
- Proven problem-solving skills
- Positive, adaptable, professional & enthusiastic individual with the ability to work well
- Ability to engage and able to collaborate with your team to achieve great things
- Individual who constantly looks for new & efficient ways of working
- We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community._