Credit Controller, German Speaking

**Credit Controller, German speaking**

**Full-time, Hybrid, Barcelona, Spain**

**About Our Crew**
Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.

Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family. If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here

**About the Role**

**What You’ll Do**
- Process credit card payments as needed and update customer payment card details on EPX/ Stripe as necessary. Follow up declined credit card payments with customers where applicable
- Take responsibility for monitoring the resolution of customer disputes, ensuring customer concerns are acted upon timely and correctly
- Communicate with customers and internal teams for inquiries including but not limited to payment information, invoice questions and account balances
- Monitor and report on customer outstanding invoices, unallocated payments and customer issues.
- Work closely with the International Account Management team for reviewing past due accounts as well as scheduling regular meetings to review overdue accounts
- Compile and submit overdue account details to the collection agency in accordance with the aged debt policy, and continue to monitor collection progress. Review collection fees payable to ensure they have appropriately charged
- Monitor and respond to legal documents for customer Bankruptcy declaration
- Process account write-offs as needed in conjunction with collection accounts ensuring all journals posted in NetSuite are accurate
- Calculate monthly commissions for the Sales team
- Produce credit memo report to be sent to Customer Excellence Director at month end
- Ensure cancellation and credit memos are correctly actioned for the accounts, to ensure the debt outstanding relates to the correct periods
- Create proforma invoices for new customers, to ensure payment upfront is received before services commence
- Assist with the onboarding of new processes and systems, including testing and training for internal staff and customers.
- Perform other job-related functions as required

**What You Should Have**
- Be able communicate effectively to internal and external customers in German and English
- Experience reviewing and advising on past due accounts for payment options and debt recovery
- Organised and efficient with high standards of accuracy and attention to detail
- Excellent interpersonal skills and ability to build strong relationships
- Excellent written and verbal communication (both internally and externally)
- High level of professionalism - must thrive on teamwork, overcoming obstacles and gaining shared vision on complex issues
- Experience with NetSuite, advantageous but not essential
- Experience with Salesforce, advantageous but not essential

**Perks**
You’ll be joining a close-knit and talented team, with plenty of opportunity for professional growth. We offer competitive compensation + benefits that are on par with large companies, while also placing a high value on maintaining a healthy work-life balance.
- Hybrid working flexibility
- New laptop + large second monitor + other office accessories
- All National holidays
- End of year Holiday leave
- Birthday holiday (You never have to work on your birthday)
- Medical insurance offered
- Meal and Travel voucher program
- 32 hours of volunteer time paid per year (We are big into volunteering and helping out the community here at Boats Group)
- Professional reimbursement program for employees to take courses, attend seminars, etc. (Things to enrich you as a professional)

Hybrid