Production Team Leader

**About us**

Indicia Worldwide is an insight and technology-led communications agency with global production expertise.

**Why we exist: we create new value**

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology give us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

The output: Improved client performance from engaging consumers with brand ideas better, faster and more cost effectively, across every step of the journey that a brand takes to market.

**About the Team**

The Production Centre is a hub of delivery excellence based in Madrid, formed by a multicultural team of production experts which delivers marketing materials across Europe (EMEA). In a nutshell, the Production Center boosts business’s growth driving efficiencies & performance.

**Purpose of the role**
- Vision: The Production Team Leader leads a production team to deliver all the production requirements for a whole region or specific clients.
- Mission: To activate the proposition of Indicia Worldwide through upskilling the team capacities and taking main accountability for production processes.
- Approach: To establish excellence in production delivery through our values - Collaboration, Entrepreneurship, Pioneering and Accountability.

**The Production Team Leader will have 3 different dimensions**:

- Production Management_

Lead a production team to comply with all the production needs of a whole region or a specific client while managing the general traffic of projects into the team and being held fully accountable for the key production processes and tasks (Open Orders, Accruals,).

At times, the PTL will also have to manage production projects with specific complexities, spending levels or other situational circumstances.
- Team Management_

Be in charge of upskilling, developing and coaching the team members, especially mentoring the Senior Production Managers.

Manage the NCRs in the team, assess the internal responsibility and propose solutions.

Communication and stakeholder management

Be the team´s escalation point for operational topics, internally or externally.

**Skills, knowledge, experience and exposure**

The Production Team Leader will likely have 10+ more years of print/POS production management experience and we expect from that role a strong industry background.

Previous experience in team management and direct client-facing will be strongly preferred.

Fluency both written and spoken in English + Spanish is mandatory

**Mindset to navigate the role**
- As a Production Team Lead, you will be at the forefront of collaborating closely with internal and external stakeholders. This requires you to have excellent communication skills at all levels of the hierarchy. You should be able to convey your message in a clear and effective way, ensuring everyone is on the same page. Your ability to articulate complex ideas and tailor your communication style to different audiences will be critical to your success in this role.
- A solution-oriented and resolutive mindset is a must for a Production Team Lead. In this role, you will encounter a variety of challenges that will require you to think creatively and find effective solutions. Your ability to approach problems with a positive attitude and a mindset that sees problems as an opportunity to innovate will set you apart from others in this field.
- Excellent organizational and time management skills are key to success in this role. You will be involved in the delivery of several projects simultaneously, each with a high level of detail. Your ability to manage yo