Partner Network Regional Manager

**1.**: The Regional Division Manager is responsible for the management of the partners in the designated region in all operational and executive aspects, assuring consistent service delivery at local level, compliant with ADP's standards and aligned with the strategy of Global Payroll. The main responsibilities of this senior role consist of the following key areas: **Regional Strategy** Aligned with the global strategy from Global Payroll and considering local aspects and diversity, lead and execute the regional strategy to ensure partners act consistently and deploy a unified client experience in the region Create and execute the regional strategy for expansion/reduction of countries and partners to have a right sized network in the region. Lead and execute actions to align with ADP's contractual, compliance and commercial expectations, securing sustainable growth and setting business allocation rules. Aligned with ADP strategy, industry/market standards, and through best practice sharing and local expertise, evolve the network in the region. **Partner Relations & Engagement** Assure current and future seamless partner relations on operational and executive level. Assure and maintain partner engagement and proactively address potential engagement issues Build a strong central governance and promote mutually successful long term relationships with partners. **Regional execution of Partner Performance and delivery** Responsible and accountable for the overall delivery of the partner performance and the operational and executive activities in the region Ensuring consistency with multi-country HCM services and Global payroll standards Ensure monitoring and control of the local end-to-end service Liaising and resolving major partner disputes in business operational and executive matters, prevailing trends and putting in place corrective actions Supporting client facing departments with supporting major client disputes and issues in the region to ensure retention of ADP's clients Drive continuous improvement and efficiencies in partner delivery **Leading a team of Partner Managers and Executive relations managers in the region** Ensuring your team is fully trained and engaged to support the business objectives and activities in the region Assessing the overall capacity and effectively scale teams to meet business needs and drive the team performance, aligned with ADP expectations. As a leader in ADP you aim to retain talent and keep associate engagement and lead your team according to ADP's Leadership priorities: - Make the client your north star - Act as an owner - Always listen to associates Furthermore the Regional Division Manager collaborates with Partner Platform Management to ensure compliance with technical pillars and execute on regional business continuity strategies. The Regional Division Manager should build strong relationship with internal leaders and act as an ambassador and expert of the region, assuring local needs/characteristics are always considered on future ADP strategies. **2. ESSENTIAL DUTIES & RESPONSIBILITIES**: - "Translate" strategy to define goals and assure partners in region are working on right direction to achieve ADP overall goals in terms of Sales, Setup, Revenue, NOI, NPS and Retention. - Provide planning and leadership coaching to the team to allow the effective execution of duties and responsibilities and leverage individual associate growth opportunities. - Put in place effective and proactive management monitoring and reporting of regional performance including: network profitability, business allocation rules, capacity, service scope, performance and Quality KPIs. - Act as main liaison point for Partner audit related activities such as contractual compliance planning of audit, monitoring progress and ensuring that Partners close action plans originated from Corporate/GSO Audits. - Ensure deployment and correct usage of ADP processes, tools and pillars, leading to service excellence and client retention - Management of deployment of partner strategy ensuring execution of activities, driving partner decisions and improving partner engagement to maintain successful relationship **3. EDUCATION & CERTIFICATION REQUIREMENTS**: - Major Area of Concentration: Business, Human Resources,, Finance, Payroll - Other education or certification requirements: PHR, CPP, HCS **4. EXPERIENCE**: - Preferred knowledge of Payroll and HR domain, Outsourcing - Leading teams **5. SKILLS & ABILITIES**: - Service Oriented/Stellar Service - Leadership - Consultative Parntering - Collaboration - Creativity/Innovation - Project Management /Facilitation - Industry knowledge - #LI-TM1 #LI-Hybrid **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. A