Customer Operations Manager

hace 1 semana

Barcelona, España Worldsensing A tiempo completo

**The Mission**:
To manage, develop and monitor the company’s production planning and supply chain strategy. Improve productivity and efficiency and reduce costs while securing high quality products for our customers. To develop and manage the customer operations team.

**Activities/Responsibilities**:

- For all productions of Worldsensing portfolio, ensuring minimum lead times, delivery according to schedules, reliable quality, and minimum cost.
- Evaluating production problems and implementing effective solutions.
- Managing the purchases of all components and services required for the manufacturing of the company’s products, including selecting the most adequate components and suppliers.
- Managing inventories of components and finished products according to company strategy and sales forecasts.
- Ensuring our customers receive their goods on-time without issues
- Working with Engineering during product development phases to ensure a smooth transition from development and testing to production.
- Designing and implementing effective administrative processes to ensure that accurate and timely information is available to other departments on product costs, product inventories, and other departments’ OKRs
- Focusing on continuous improvement within the department and with internal and external Customers.

**Requirements**:
**Requirements (Desired)**:

- 4+ years of experience as Operations Manager in mid-size companies with outsourced manufacturing processes in an international environment.
- Strong background in operations including outsourced manufacturing, internal and external logistics
- Demonstrable skills in team leadership and project management
- Experience in multiple hardware/software environments
- Masters degree in electronic, industrial engineering or a related field.
- Fluent English is sought

**Competencies**:

- Excellent Communication skills
- Teamwork
- Operational leadership
- Managing People
- Analytical

**Benefits**
- Great work environment: we are a passionate, tight-knit team hailing from 20+ countries.
- We are a family-friendly company and support a healthy work-life balance, we’re outcome oriented.
- This role offers a hybrid work model, balancing between working from home and the office premises
- We like grabbing lunch or a drink together, and coming together for fun events organized by Worldsensing (COVID-permitting).
- We love to learn and we love to share so you will actively participate in our knowledge sharing initiatives or transversal committees (communities, show and tell, etc.).
- You can expect a competitive compensation package.
- Opportunity to work for a global IoT player that has been labeled as one of the organizations actively shaping and pioneering the Industrial Internet.

At Worldsensing, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

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