Experienced IT Administrator

Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting). - Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion. Our mission is simple: empowering people to buy tech sustainably by offering folks a high-quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. - Be part of a great and growing adventure that will change the way the world consumes tech. **Our engineering department, the Bureau of technology** Our technology department, known as the Bureau of Technology (BoT), is at the heart of Back Market. It consists of over 30 dynamic product teams that are engaged in developing and managing services to deliver significant value to our customers and suppliers. These teams are effectively supported by our Platform group, which includes more than 10 specialized teams addressing cross-cutting technical issues to enhance our operational capabilities. In addition to these functional teams, we have established numerous groups dedicated to sharing knowledge across various technical disciplines, such as security, backend, frontend, AI, and mobile. These groups serve as hubs for collaboration and professional development, providing ample learning opportunities and fostering a culture of continuous improvement. Our staff engineers also play a pivotal role throughout the company, lending their expertise across different domains. They provide leadership and technical guidance, promoting alternative career paths for growth beyond traditional management roles. As an** Experienced IT Administrator**, you will work closely with all Engineering teams, Product Managers, and Business partners in the Care & Shipping group. **To know more about our Tech team, composed today of about 300 people, you can consult**: - A video of our CTO (ex **Main technical challenges** Traditionally based on a monolith, Back Market's technical stack has been undergoing a radical transformation in recent years into a distributed and service-oriented architecture. This transition provides an opportunity to modernize the platform, raising engineering standards. Building a set of efficient and loosely coupled services is one of the main challenges to face for the years to come. But teams are excited to independently control their release schedules, manage their data, SLAs, tools, and - ultimately - be responsible for their own service-offering. Meanwhile, Platform teams are working to provide a scalable, consistent and secure platform, one that makes engineering teams more productive. As an **Experienced IT Administrator**, you will face the following challenges: - Administration of tooling used in Care & Shipping (Main tools used today: Zendesk, Salesforce, Talkdesk, Workato and Zapier) - Operate after-sales tooling in a marketplace operating globally with 700+ agents answering ~150k customer requests per month. - Understand the needs of customers, sellers, and agents for BM. - Collaborating with business, product, and engineeringIntegrating tooling with in-house software, partnering with engineers. **What you will do in this role **️** ***We are looking for an **Experienced IT Administrator **to help us to provide an optimal after-sales experience to our customers, setting up tooling (e.g. authentication, permissions) and in the Day-to-day administration (e.g. setting up agent ticket routing). You will be working in an agile **"build it and run it"** environment where engineering teams build, launch, monitor and support the product that they own. We are looking for **passion** in creating systems by producing clean, consistent and well-organised code. As well as a good team player supporting colleagues and creating a learning and sharing environment **English must be a no-brainer** as you will join an international team dispatched in different locations around the world (US/FR/ES/JP). **Key responsibilities for this position as an Experienced IT Administrator: Produce & Optimize**: - Working autonomously on administrative tasks within the team's tooling ecosystem, ramping up on new tooling when applicable - Set up a mechanism to track changes and monitor tooling health. - Demonstrating professional collaboration with teammates and peers, working in close collaboration with after-sales business, product managers, and engineering teams. - It's plus if you have the following certifications: - Salesforce (Salesforce Administrator, Service Cloud Consultant)- Zendesk (Support Administrator Expert)**Recruitment process**: - Call with Ana Gloria one of our tech talent acquisition specialists based in Málaga. - Tech + team fit interview - 1 hour with 1 engineer and 1 EM from the Tech Team. - Back Market values interview - WHY SHOULD YOU JOIN US ? - A meaningful job: you will help avoid thous