Customer Service Representative with Swedish

hace 1 semana

Barcelona, España CPM International A tiempo completo

**Who We Are**:
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

***Our client***:
Is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

***What’s your Mission?**:

- **Product Knowledge**:Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
- **Problem-Solving**: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
- **Brand Advocacy**: Promote our brand values and foster positive customer experiences through every interaction.

**Requirements**:
**Your Experience, Our Future**:

- **Language Proficiency**: Fluency in **Swedish** language with excellent written and verbal communication skills.
- **English Language Skills**:Strong **English** language proficiency (written and spoken).
- **Customer Focus**:A genuine passion for helping people and delivering exceptional customer service.
- **Empathy**:The ability to understand and respond to customer needs with empathy and compassion.
- **Organisational Skills**: Strong attention to detail and the ability to manage multiple tasks efficiently.
- **Problem-Solving**: A proactive approach to problem-solving and a commitment to finding innovative solutions.

**Benefits**

**Your Benefits Package**:

- **Start Date**: ASAP
- **Hours**:39 Hours/Week
- **Work Schedule**: Monday to Friday from 9:00am to 6:00pm
- **Salary**: €18,095 gross per year
- **Holidays**: 24 calendar holidays / 2 accrued days per month
- **Work Model**: Hybrid - 6 days per month at the office
- **Training**:3 weeks of office based training - Monday to Friday from 9:00am to 6:00pm
- **Office Location**:Barcelona (La Sagrera)

**Additional Perks**:

- **Career Growth**: Ongoing training and development.
- **Well-being Support**:Confidential counselling and resources.
- **Perks & Discounts**:Exclusive offers and rewards.
- **Health Benefits**: Discounted health insurance.
- **Skill Development**:LinkedIn learning and certifications.
- **Referral Program**: Bring a friend and get a referral bonus.

Let's discuss your future at CPM International

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