Reservations Agent and Guest Assistant

hace 2 semanas

Barcelona, España Grand Hyatt Barcelona A tiempo completo

Summary

Are you passionate about hospitality, thrive in a fast-paced environment, and enjoy creating unforgettable guest experiences from the very first interaction? We are looking for a **Guest Assistant & Reservations Agent** to join our dynamic team

**Qualifications**:
**What will your responsibilities be?**

**Guest Assistance & Communication**:

- Handle calls and inquiries with a courteous and professional attitude.
- Respond promptly and accurately to guest queries.
- Coordinate with various departments such as Front Office, Guest Services, etc., to ensure an outstanding guest experience.
- Maintain confidentiality of all guest and hotel information at all times.
- Monitor and respond to guest reviews and feedback across extranets, specialized platforms, and Hyatt’s internal systems, ensuring consistent communication aligned with brand standards.

**Reservations Management**:

- Manage individual and group reservations across all available channels.
- Advise clients on the best accommodation options based on their needs.
- Ensure all reservation systems are accurately synchronized to guarantee smooth operations and reliable financial reporting.
- Coordinate with Operations and Administration teams to ensure all documentation, payments, and pre-arrival procedures are completed.
- Maintain strong relationships with key accounts and agencies, acting as their main point of contact for reservation-related inquiries.
- Actively contribute to upselling and cross-selling initiatives to maximize revenue opportunities.
- Produce and review booking reports when required.

**What are we looking for?**
- Previous experience in customer service, reservations, and sales (highly valued).
- Fluency in Spanish and English (spoken and written). Additional languages are a plus.
- Proficiency in IT tools (Microsoft Office, systems such as Opera, Synxis, MARS).
- Organized, detail-oriented, problem-solving, and results-driven individual.
- Proactive, flexible mindset with a strong drive for continuous improvement.
- Ability to work under pressure and within a team environment.
- Studies in Tourism, Hospitality, or a related field.
- Full-time availability required.

**What do we offer?**
- 12 complimentary nights per year at Hyatt hotels worldwide.
- Discounted stays for you and your loved ones from day one.
- 50% discount on food and beverages at selected Hyatt hotels.
- On-site employee dining facility.
- Free access to a mental wellness platform.
- Continuous training and access to Hyatt’s e-learning platform.
- Real opportunities for professional growth and internal promotion within the Hyatt Group.

**At Hyatt, we live by our purpose**:
**“We care for people so they can be their best.”**
Our values —**Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being**— guide every decision we make.

**we’re waiting for you

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