IT Product Manager

We're
**Tech Data a TD SYNNEX company**, a leading IT distributor and solutions aggregator for the IT ecosystem.

We're 22,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.

At our core, we're a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we're committed to being a diverse, inclusive employer of choice and a good corporate citizen.

**Job Purpose**:
A Product Manager in Digital Commerce is responsible for setting the vision and direction of a team for next 1-2 years, managing the roadmap and technical team sprint planning, reporting out on the business results to the senior leadership, and working across myriad of regional and cross organizational stakeholders to support sustained growth rate and enable rapid innovation in the programs. He or she is uncompromising in delivery of high quality, scalable, and innovative solutions. They will have prior product management skills; not only in terms of process, but also in terms of communication skills and organizational agility. He or she is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. They must be a fast learner, who can quickly absorb the nuances of Tech Data's complex B2B offerings as well as the behavior of Tech Data's internal systems. He or she will be analytical in their decision making, with the demonstrated ability to drive issues to completion and have a passion for supplying their clients with data. This position involves regular communication with senior management on status, risks and strategy. Excellent listening, writing skills and technical competency are essential.

**Responsibilities**:

- Organize Regional Stakeholders (Customer-Business-IT Engagement, Executive Steering Committee) (10%)
- Identify Opportunities (Industry Research, Competitive Analysis) (10%)
- Build Product Strategy & Roadmap (3-Year Strategy, 4-Quarter Roadmap, 3-Month Backlog) (15%)
- Develop Business Case ROI (10%)
- Establish and Measure KPIs (Revenue, Margin, Orders, CSAT, NPS, Customer Visits, Accounts) (10%)
- Define Product Requirements (Personas, Customer Journey Maps, Customer Flow Diagrams, User Stories) (15%)
- Coordinate Design of Customer Experience (UX Visual Design, Concept and Usability Testing) (10%)
- Manage Product Testing (Business and IT Quality Assurance, Show-n-Tell, Demos, Release Readiness) (10%)
- Assist Business Rollout (Business Training, Sales Support) (10%)

**Knowledge, Skills and Experience**:

- 3 to 5 Years of relevant work experience.
- Bachelor's Degree with Computer Science or Engineering or Information Systems field of study required.
- Other Education / Certifications: Product Owner/Manager Certification
- Able to execute instructions and to request clarification when needed.
- Able to communicate clearly and convey necessary information.
- Able to create and conduct formal presentations.
- Able to interact effectively with all levels of management.
- Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
- Possesses strong multi-cultural interpersonal skills.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.

**Whats in it for you?**
- **A Team like no other** We are a dynamic, proactive and multi-national team consisting of uniquely creative individuals form all walks of life.
- ** As International as it gets **We are represented in 100+ countries and multicultural exchanges are a daily routine.
- Sheer **limitless career development** opportunities across job functions, departments and geographical locations.
- ** Empowerment** The possibility to co-develop business procedures and to be part of the success of our global organisation.
- ** Supportive working climate.** Managers become mentors and colleagues become friends, at the office as well as after working hours. You will have bi-weekly touchpoints with your direct superior in which you can talk about anything you want.
- ** Various