Equipment Customer Service Agent

Our Industrial Engineering Solutions team is currently looking for a **Equipment Customer Service Agent** (M/F/d) - German speaker based in Barcelona**

**About the job**

You will carry out the management and monitoring of the complete process of the orders of equipment and services supplied to our customers.

From the entry of the order to the delivery to the final customer, you optimal communication with the rest of the departments involved (Sales, Customer Service, Purchasing, Expeditions, Billing, etc.) and with its treatment in the different SAP, EBS, ONBASE systems.

**Your r**esponsibilities**:

- Management and processing of **services**, which we can classify into the following categories:

- Punctual services (cleaning and disinfection, repairs, etc.)
- Monthly/quarterly/annual maintenance of our equipment
- Installations for new equipment

A part of these services is managed by external suppliers, and therefore it is necessary to create the order, control the performance of the service, compliance with it and accept the supplier's billing. This management must be carried out in different systems / platforms and maintaining a constant relationship with internal departments as well as with external suppliers.

In some cases, invoices are made to the customer.
- Management and processing of **equipment**, which we can classify into the categories:

- Standard equipment (mainly our Nichelino or Ecolab Engineering plants)
- Non-standard equipment (equipment from external suppliers).

This equipment can be supplied in different ways, creating different processes in the management of these orders, therefore, you must have a high organizational and management capacity, to determine the process to be used and work with the complexity that entails some of these processes. The management ranges from the receipt of the customer's order and its costs, its processing in SAP/EBS, processing of order requests for the creation of orders to internal/external suppliers, receipt of confirmation of the supplier order, modification of our order if necessary, tracking of deliveries, closing of supplier orders, and in some cases invoicing to customers.

In this complex process, teamwork is vital, both within the same department in terms of coordination with other areas of this, and with other departments involved in the process (Engineering, Sales, Credit Control, Purchasing Admin Group, Logistics, Billing, etc.)

Both in the area of services and of equipment, it is necessary to perform other types of tasks such as updating materials in the system, updating certain parameters that are used in the introduction of the order in SAP / EBS such as technical locations, equipment, etc., sometimes it is an additional action performed by us (different transactions in SAP) and at other times it requires the support of other departments such as Customer Master Data or Equipment Master Data, etc.
- Transport requests related to equipment in clients.
- Customer invoice corrections
- Resolution of returns/exchanges in customers
- Sales force inquiries regarding order entry and delivery times
- Management of additional reports (Excel/Access) for project control
- Digital file of each order

**Your profile**:

- Degree plus and/or 3-4 years of professional experience in order processing / customer service (local and / or foreign)
- German proficiency
- English: medium-high level
- SAP/EBS: Good basic knowledge is required in at least one of the two systems (PR1, CP1/ PEE, PCE)
- Good communication skills and interpersonal relationships
- Decisive and collaborative

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**Our Commitment to Diversity and Inclusion**

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.