IT Support Technician

**Ryanair Holdings plc**, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC. Carrying over 149 m guests p.a. on more than 2,400 daily flights from 79 bases, the group connects over 200 destinations in 40 countries on a fleet of over 470 aircraft, with a further 210 Boeing 737’s on order, which will enable the Ryanair Group to lower fares and grow traffic to 200m p.a. by FY25. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 34-year safety record. Ryanair is Europe’s greenest cleanest airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to the other Big 4 EU major airlines.

**_ AZUL HANDLING, _**in co-operation with our partner airline **_RYANAIR_**, is currently looking for an** IT SUPPORT TECHINICIAN on a full-time permanent basis **to join our Head Office team in Seville, Spain.

Azul Cultural Identity**:_The Azul Way_**

Azul has a **vision**, which is “To be the leading handling company in Spain” Our **mission **is to become a referent in our market, ensuring we provide our customers the highest safety standards and the best customer experience in the industry, having the ongoing development of our people as the cornerstone of our success Through our **5 strategic pillars** (People, Excellence, Integrity, Innovation, Eco) we ensure the Azul cultural identity is applied and embraced in all aspects of our business.

**THE ROLE**

Duties & responsibilities (included but not limited to):

- Setting of all IT designs throughout the Company, including the responsibility to directly manage the supply, purchase and installation on site and by itself, of all the necessary infrastructure and systems at all airports and offices throughout Spain
- Ongoing monitoring and maintaining computer systems and networks evaluating new technology needs for all departments and resource optimization
- Helpdesk tasks of remote technical assistance to employees with daily tasks (P.E: Setting up new users' accounts and profiles and dealing with password issues, printer connections, etc.)
- Manage the business relationships and contracts with telephone, IT and network companies

Are you ready? Working as part of a team, you will be hard working and flexible with excellent communication skills to ensure that passengers have an enjoyable travelling experience with Ryanair - all the time, every time

**Education**
***:

- Bachelor’s degree in Computer Science, Telecommunications engineering or related field

**Experience**
***:

- Hands-on demonstrated experience (not exclusively call centre or helpdesk related experience) working in a fast-paced environment required
- Experience in IT installations (hardware and software), structured cabling and certifications

**Requirements**:

- Available to work from the office with one home office day a week allowed (Monday-Thursday, 9:00 a.m. to 18:00 p.m & Friday 9:00 a.m. to 15:00 p.m )
- To be based in Seville with flexibility to travel to our airports network, sometimes at short notice
- Ability to rapidly problem solve, multi-task role prioritise essential
- Excellent communication skills
- Ability to work independently, requiring mínimal supervision
- Fluent in english will be a plus
- Flexible to support unexpected situations in our operations (sometimes weekends and holidays)
- Excellent team player
- Available to join immediately

**Benefits**
- If you are hired, you will enjoy a full-time permanent contract
- Benefits package with fantastic discounts on many brands
- Recognition program
- We will provide you with a salary commensurate with experience and the opportunity to join a growing team with opportunities for advancement

**Diversity, equality and inclusion