IT Support

**Ryanair Holdings plc**, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC. Carrying over 149 m guests p.a. on more than 2,400 daily flights from 79 bases, the group connects over 200 destinations in 40 countries on a fleet of over 470 aircraft, with a further 210 Boeing 737’s on order, which will enable the Ryanair Group to lower fares and grow traffic to 200m p.a. by FY25. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 34-year safety record. Ryanair is Europe’s greenest cleanest airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to the other Big 4 EU major airlines.

**_ AZUL HANDLING_**_, _in co-operation with our partner airline **_RYANAIR_**, is currently looking for an** IT SUPPORT & SECURITY TECHNICIAN **to join our** Head Office team in Seville on a full-time permanent basis**

**Azul Cultural Identity**:_The Azul Way_**

Azul has a **vision**, which is “To be the leading handling company in Spain” Our **mission **is to become a referent in our market, ensuring we provide our customers the highest safety standards and the best customer experience in the industry, having the ongoing development of our people as the cornerstone of our success Through our **5 strategic pillars** (People, Excellence, Integrity, Innovation, Eco) we ensure the Azul cultural identity is applied and embraced in all aspects of our business.

**ROLE**:

- Maintaining and repairing security-related concerns in the Company. You will identify and troubleshoot basic network related problems on hardware or software. Also you will monitor alarm wiring and equipment and ensure work is under the safety standards
- Setting of all IT designs throughout the Company, including the responsibility to directly manage the supply, purchase and installation on site and by itself, of all the necessary infrastructure and systems at all airports and offices throughout Spain
- Ongoing monitoring and maintaining computer systems and networks evaluating new technology needs for all departments and resource optimization
- Helpdesk tasks of remote technical assistance to employees with daily tasks (P.E: Setting up new users' accounts and profiles and dealing with password issues, printer connections, etc.)
- Manage the business relationships and contracts with telephone, IT and network companies

**Requirements**:

- Bachelor’s degree in Computer Science, Telecommunications engineering or related field
- Information Systems Security Professional (CISSP) certification strongly preferred
- Microsoft Certified System Engineer preferred
- 1-3 years of hands-on demonstrated experience (not exclusively call centre or helpdesk related experience) working in a fast-paced environment required
- 2-5 years of security administration
- Experience in IT installations (hardware and software), structured cabling and certifications
- Strong background in network security, computer systems, and the information security landscape
- Ability to work on call as needed
- Knowledge of research techniques and information security policies
- Ability to rapidly problem solve, multi-task role prioritises essential
- Excellent communication skills
- Ability to work independently, requiring mínimal supervision
- Fluent Spanish and English will be a plus
- Valid driver’s license (B)
- Available to work from the office
- To be based in Seville with flexibility to travel, sometimes at short notice
- Flexible to support unexpected situations in our operations (sometimes weekends and holidays)

**Benefits**
- This role is available immediately
- If you are hired, you will enjoy a full-time permanent contract
- Benefits package with fantastic discounts on many brands
- Recognition program
- We will provide you with a salary commensurate with experience and the opportunity to join a growing team with opportunities for advancement

**Diversity, equality and inclusion