Manager - Governance

At American Express, our culture is built on a 175-year history of innovation, share At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally. The objective of the GMNS Control Management Governance team is to establish the Operational Risk and Controls strategy for GMNS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting. GMNS is looking for a Mgr of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. **How will you make an impact in this role?** The Manager, GMNS Governance will: - Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc. - Track issues with KRI limits and risk appetite for GMNS to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly - Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU - Manage details of specific risk and controls governance forums for GMNS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums - Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs - Facilitate the understanding and use of the risk governance framework across BUs through regular communication - Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence) - Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU - Administer implementation of key areas training initiatives that align with Operational Risk Management - Facilitate processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials - Support sharing insights, better practices, themes, etc. across the enterprise **Minimum Qualifications**: - 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities - Strong project management, communication, and interpersonal skills - Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standardsProficient analytical and problem-solving skills, with an ability to analyse data, identify trends, and evaluate risk scenarios effectively **Preferred Qualifications**: - Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous - Experience in at least one of the following: - Translating operational risk strategy and appetite into execution guidelines - Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds - Oversee the implementation of the operational risk governance frameworks - Communicating and ensuring understanding and adherence to operational risk procedures and standards - Facilitating the operational risk exam management processes - Experience in financial services industry ORMCM Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions. We back you with benefits that support your holistic well-being so you can be and deliver your be