Senior End-user Support Engineer
hace 2 semanas
We are currently looking for an **End-User Support Engineer** for our Malaga office to strengthen the team.
With over twenty-five years of experience crafting market-leading software, EPAM’s business has been rapidly evolving. It is now a global player in solving business challenges and developing tailor-made, cutting-edge solutions.
These challenges require a dynamic and highly skilled workforce imagining, designing, engineering, and delivering software, through to business consulting services & customer experiences, which are changing the world around us.
You will be working alongside globally renowned and award-winning design, development and technology teams who are passionate about what they do and how they do it.
You will be part of global and distributed IT Support Team and responsible for end users support in their day-to-day operations.
RESPONSIBILITIES
- Provide day-to-day remote support for an office circa 500 users (and growing)
- Log all users’ requests and alerts in ServiceNow
- Deal with wide range of issues from simple laptop to complex back-end infrastructure problems
- Work with other members of the IT team to continuously improve the IT infrastructure
- Following work instructions and established procedures
- Develop and improve knowledge base and procedures
- Maintain the hardware and infrastructure inventory up to date
**REQUIREMENTS**:
- Bachelor’s degree in information technology, Computer Science, or a related field and/or 2+ years of experience on Helpdesk, providing remote support, systems engineering
- Administration experience in Windows 11, macOS, Android and iOS
- Experience in Office 365
- Familiarity with hardware component upgrades
- Wide experience with videoconferencing, Microsoft Teams, Zoom, etc
- Knowledge of Microsoft Entra ID
- Network troubleshooting (IP, DNS, DHCP, WLAN, etc.)
- Skills in patch management
- Competency in Logs and registry reviewing, and Local vendor management
- Experience with ServiceNow or other ticketing systems
- Strong interpersonal skills, proactive approach and attention to detail
- Ability to work under pressure, meticulousness, especially on documentation, logs and technical details
- Good communication skills in English (B2+) and Spanish (min. B1)
WE OFFER
- Private health insurance
- EPAM Employees Stock Purchase Plan
- 100% paid sick leave
- Referral Program
- Professional certification
- Language courses
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