Waiter/ Waitress

**Description**:
**_An Exhilarating Opportunity_**

Are You Ready for a Transformative Challenge with one of The World’s Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability - and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality, Immersive Music, All-Day Entertainment Experiences, and our Signature Style Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never Stops.

As an Enthusiastic and Energetic Self-Starter, you embody the Soulful Spirit of The Twin Cherries by consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates a Positive, ‘Can-Do’ Attitude, demonstrating a true Commitment to being a Team Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with Confidence and Professionalism, making you a Powerhouse in delivering the Legendary Experientials that The Pacha Group is famous for.

Joining our Pacha Family with your passion for Delivering Superior Performance, finding Creative Solutions, and Completing Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash your Limitless Potential in an Electrifying Environment that will Transcend your Career to New Heights

**_ Key Responsibilities_**
- Greets Guests with a Warm, Magnetic Welcome, setting the Tone for an Iconic, High-Energy Experience from the very First Moment.
- Recognises and Remembers Guest Preferences, maintaining Meticulous Service Records to Enable Personalised Interactions.
- Takes and Delivers Food and Beverage Orders with Accuracy and Flair, ensuring Dietary Needs and Special Requests are Thoughtfully Considered.
- Presents Menus and Offers Tailored Recommendations, combining Product Knowledge with Guest Preferences and Ingredient Availability.
- Demonstrates a Fearless Commitment to Service Excellence, consistently Upholding The Pacha Group’s Elevated Standards.
- Embodies an In-depth Understanding of The Pacha Group’s Iconic Destinations, Menus, Events and Signature Concepts, enabling Intuitive and Confident Guest Engagement.
- Uses Strategic Upselling Techniques to Highlight Specials, Promotions and Experiences that Enhance the Guest Journey and Drive Commercial Success.
- Takes Ownership of Guest Concerns and Requests, responding with Poise and escalating to the Head of Department when necessary.
- Processes Billing and Payments Seamlessly, in line with The Pacha Group’s Financial Control Procedures.
- Collaborates with Fellow Pacha Family Members to Curate an Immersive Dining Atmosphere and Ensure Seamless Flow of Service.
- Maintains Flawless Table Set-Up and Venue Presentation, contributing to an Alluring and Organised Environment.
- Upholds World-Class Hygiene and Safety Protocols, ensuring Proper Handling of Utensils, Equipment, and Cleaning Procedures.
- Supports Event Execution, playing a Key Role in Set-Up, Guest Flow, and Breakdown of Transformative Dining Experiences.
- Attends Team Briefings and Training Sessions, contributing to Collective Growth, Product Knowledge, and Service Enhancement.

**_ The Team_**

Pacha Family Members are Playful, Creative and Audacious Leaders. They are Cultured yet Chic, Confident yet Self-Effacing, and they Work Hard - to Play even harder If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments, then Look No Further This is your Chance to Become Part of the Pacha Family and write your own chapter - with a ‘Cherry on Top’

**_ An Equal Opportunity Employer _**

The Pacha Family represents over 35 nationalities across its over 850 Pacha Family Members. The Pacha Group does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. The Pacha Family is Driven by the Principles of Love, Connection, Joy, Inclusivity and Music, and bonded by a Celebration of People, Culture and Diversity.

Sustainable Indulgence at The Pacha Group

The Pacha Group is committed to redefining Sustainable Hospitality and Entertainment, seamlessly integrating Cultural Heritage, Environmental Responsibility, and Luxury Experiences. Leading Ibiza’s transition to Clean Energy, Pacha Ibiza Club, Pacha Hotel, and Destino Five Ibiza now operate on 100% Green Power, contributing to the Group’s 34% carbon footprint reduction and accelerating the Balearics’ Net-Zero targets—where less than 1% of Ibiza currently utilizes renewable energy.

Destino Five Ibiza has further Advanced Water Stewardship, cutting usage by 24% in the 2024 season, while the Group’s dedication to Responsible Sourcing ensures that 39% of its fruits and vegetables come from Ibiza and 86% from within Spain. Cementing its Sustainability Leadership,The Pacha Group has registered all core properties—including Pacha Ibiza, Pacha Hotel, Destino Five Ibiza, and Casa Pacha Residenc