Application Support Analyst

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

**Job Description**:
Sportradar is a global leader, provides cutting-edge data solutions and services to media companies, bookmakers, sports federations (NBA, NHL, Nascar ) and state authorities. We are the trusted partner of more than 1,000 companies in over 100 countries, and we employ over 2,000 people in more than 30 locations around the world.

The Office in Seville is responsible for developing and maintaining the Upstream Data platform of Sportradar's world-leading sports betting services, providing data to hundreds of Bookmakers around the globe, seen by millions of users daily, and supporting more than 100k transactions per second.

We are always looking for motivated, confident, team-oriented individuals who possess excellent skills and strive for best practices.

Please note, that our Talent Acquisition team **is not based in Spain**, so parts of the recruitment process will be in English. **Please also upload your resume in English, thanks**

**THE ROLE**:
How Will Success Be Evaluated?
- Quality and performance in the work assigned by the line manager.
- Quality and accuracy in tickets resolution.
- Quality in the creation of documentation.

**THE CHALLENGE**:

- Provide technical support to the Teams ensuring the SLAs agreed with customers are met.
- Communicating with the customers and stakeholders about progress of incident escalations.
- Ensure escalation procedures are followed.
- Logs analysis and troubleshooting.
- Monitoring tool analysis.
- Ensure documentation is updated.

**Qualifications**:

- Proven working experience in support service second line or equivalent role.
- Experience and understanding of SQL language.
- Windows Server (2012, 2016, 2019 or 2022) Administration or Linux Server (RedHat, CentOS or Oracle Linux) Administration.
- Demonstrated Teamwork attitude and experience.
- Strong customer service approach.
- Persistent, will not leave a work undone.
- Honest, able to learn quickly from self-mistakes.
- Loyal and committed to the objectives of team and company.
- Good communication skills in English
- Oracle DB Administration experience would be a plus.

Additional Information
- Work for and shape one of the fastest-growing digital sports companies in the world at the exciting intersection of sports, media, betting and advertising.
- Part of Sportradar MSS Engineering Tribe (team of ~200)
- Be part of a highly motivated, innovative, and dynamic organization with people from more than 30 nationalities in our offices.
- An annual performance-related bonus
- Opportunity for hybrid working (3 Office days per week)
- Coffee, tea, fresh fruits and water in the office
- Internal training sessions during office hours to learn and grow, such as “Coding Dojo” sessions which we have to learn and share coding techniques.
- Internal management programs according to management level: Grow / Lead Like a Pro / Sportradar e-Academy including team workshops with external trainers

**SPORTRADAR**

Sportradar is a global leader in understanding and leveraging the power of sports data and digital content for its clients around the world. We provide cutting-edge solutions and services to media companies, bookmakers, sports federations and state authorities.

We are a truly international business employing over 2,000 people in more than 30 locations around the world. Our rapid growth has been driven by technological innovation alongside an understanding of our client’s business needs. It is our commitment to excellent service, quality and reliability that makes us the trusted partner of more than 1,000 companies in over 100 countries.

We occupy a unique position at the intersection of the sports, media and betting industries. This creates an exciting and fast-moving working environment that rewards creative thinking and hard work. We are passionate about what we do, and we care passionately about our people.

If you think you're up to the challenge, come and help us to grow, innovate and develop

**Shoot your shot in Sports and data Don´t be a Spectator**
- Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences_